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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OpenGreet is a voice agent platform utilizing AI technology, specifically designed for enterprises in Singapore, Malaysia, and the wider APAC region. This innovative platform streamlines both incoming and outgoing business communications, encompassing functions such as sales interactions, lead qualification processes, appointment bookings, customer service, surveys, and re-engagement of leads. Tailored for the APAC market, OpenGreet accommodates various languages including Singapore English, Mandarin, and Bahasa Melayu, as well as other local dialects. It excels in managing conversations fluidly, adjusting to unexpected customer responses instead of adhering to fixed scripts. OpenGreet caters to a diverse range of sectors including real estate, healthcare, financial services, e-commerce, insurance, education, and logistics. Furthermore, the platform is fully compliant with PDPA regulations and includes comprehensive features such as call analytics, conversation transcripts, sentiment analysis, and seamless integration with CRM systems, ensuring businesses have complete oversight of all customer interactions. With its adaptability and extensive functionality, OpenGreet is positioning itself as a vital tool for businesses aiming to enhance their customer engagement strategy in the region.

Description

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk

Integrations

Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpenGreet

Founded

2026

Country

Singapore

Website

opengreet.ai

Vendor Details

Company Name

Yonyx

Founded

2010

Country

United States

Website

corp.yonyx.com

Product Features

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

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Textografo

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