Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Link multiple phone numbers to your virtual line and ensure that you never overlook a call again. Empower your team to manage numerous calls simultaneously while enjoying a OneNumber system that includes welcome greetings via IVR and a customized experience featuring a virtual receptionist and self-service options. Incoming calls are routed directly to the appropriate department based on the choices made by callers in the IVR menu, enhancing efficiency. This system brings flexibility to how your team handles calls, as calls can be forwarded straight to your employees' personal phones. You can also keep tabs on your employees' performance, analyzing every customer interaction down to the last detail. Comprehensive reports on customer calls provide daily insights regarding agent activity and call metrics. Monitor your business communications and evaluate team efficiency with timely recordings of customer conversations. With the OneNumber system, calls directed to your virtual number are seamlessly forwarded to either your own mobile or your agents' devices, eliminating the need for them to remain tethered to their landline or office desk to respond to calls. This innovative approach enhances productivity and ensures that your team is always connected, regardless of their location.
Description
iTeleCenter offers you a local or toll-free business number that can be effortlessly managed via a smartphone app or any web browser. You can have your new number activated and ready to receive calls and texts in less than five minutes. With this service, you'll always know when a call is coming from your business number, allowing you to respond in a professional and business-oriented way. Transform your small operation into a multi-departmental powerhouse by assigning different extensions for each department, even if you are the sole person answering the calls! In just seconds, you can record a professional greeting and add extensions for departments and employees. Just as people maintain separate emails for work, it’s wise to keep your personal phone number distinct from your business communications. By making calls and sending texts through the app, your business phone number will appear on the recipient's caller ID, ensuring your personal number remains confidential. You'll always be able to differentiate between personal and business calls instantly. This separation not only enhances professionalism but also adds a layer of privacy that many entrepreneurs value.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
LinkedIn
Yes
Pinterest
Yes
PracticeSuite
No
Skype
Yes
Truecaller
Yes
WhatsApp
Yes
X (Twitter)
Yes
YouTube
Yes
Integrations
Facebook Messenger
No
Instagram
No
LinkedIn
No
Pinterest
No
PracticeSuite
Yes
Skype
No
Truecaller
No
WhatsApp
No
X (Twitter)
No
YouTube
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19.95 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Vasudev
Country
India
Website
www.vasudev.com
Vendor Details
Company Name
iTeleCenter
Founded
2009
Country
United States
Website
www.itelecenter.com
Product Features
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No