OneNumber Reviews

OneNumber Description

Connect multiple phone numbers to your virtual number and never miss another call. Let your team take multiple calls at once. OneNumber is ready with a personalized self-help experience and welcome greetings via IVR. Callers are connected directly to the department they selected on the IVR menu. Calls are forwarded to the employee's number, allowing your team to be more mobile. You can track and monitor the performance of your employees down to each call and their performance. It provides detailed reports on your customer calls, and daily insights with the most up-to-date agent and call information. Recording customer conversations in real-time allows you to monitor your team's performance and business calls. OneNumber sends all calls made to your virtual number to you or your agent directly. No need to be at their desk or landline to answer calls.