Average Ratings 11 Ratings
Average Ratings 0 Ratings
Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
Discover the ideal solution for your customers right here. We empower growing fashion retailers and brands by ensuring that every aspect of the business is aligned with the product. Our expertise lies in enhancing the product offerings of fashion companies through advanced analytics and range planning software. Experience the ability to visualize, automate, and collaborate on your product range seamlessly and in real-time. This enables your team to dedicate their efforts to crafting exceptional products that will captivate your customers. View your entire product range through the lens of your customers, considering factors such as country, channel, store, and style. Quickly identify product opportunities or deficiencies with ease. Enjoy the benefits of real-time collaboration, allowing your team to connect from anywhere at any time. Now, with the ability to work together in real-time regardless of location, your team is always connected to the latest updates, facilitating effortless collaboration. Additionally, reclaim your mental space to concentrate on product development, thanks to automated features such as budget tracking, purchase order reconciliation, and store size allocations, which streamline your operations. The future of product perfection is at your fingertips.
API Access
Has API
Yes
API Access
Has API
No
Integrations
3 Clicks Cloud
No
Box
Yes
Dropbox
Yes
Jira
Yes
Jira Work Management
Yes
Mailchimp
Yes
Microsoft Azure
Yes
Microsoft Project
Yes
Okta
Yes
QuickBooks Online
Yes
Integrations
3 Clicks Cloud
Yes
Box
No
Dropbox
No
Jira
No
Jira Work Management
No
Mailchimp
No
Microsoft Azure
No
Microsoft Project
No
Okta
No
QuickBooks Online
No
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
$999 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
Style Arcade
Founded
2018
Country
Australia
Website
www.stylearcade.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
Yes
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
Yes
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
No
Data Visualization
Analytics
Yes
Content Management
No
Dashboard Creation
Yes
Filtered Views
Yes
OLAP
Yes
Relational Display
No
Simulation Models
No
Visual Discovery
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
No
Design Management
Yes
Document Management
Yes
Product Data Management
Yes
Project Management
No
Requirements Management
No
Supplier Management
Yes
Product Management
Collaboration
Yes
Feedback Collection
No
Idea Management
No
Milestone Tracking
Yes
Prioritization
No
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
Yes
Reporting
Customizable Dashboard
Yes
Data Source Connectors
Yes
Drag & Drop
Yes
Drill Down
Yes
Email Reports
No
Financial Reports
Yes
Forecasting
Yes
Marketing Reports
No
OLAP
Yes
Report Export
Yes
Sales Reports
Yes
Scheduled / Automated Reports
No