Average Ratings 11 Ratings

Total
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support

Average Ratings 0 Ratings

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Description

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Description

Discover the ideal solution for your customers right here. We empower growing fashion retailers and brands by ensuring that every aspect of the business is aligned with the product. Our expertise lies in enhancing the product offerings of fashion companies through advanced analytics and range planning software. Experience the ability to visualize, automate, and collaborate on your product range seamlessly and in real-time. This enables your team to dedicate their efforts to crafting exceptional products that will captivate your customers. View your entire product range through the lens of your customers, considering factors such as country, channel, store, and style. Quickly identify product opportunities or deficiencies with ease. Enjoy the benefits of real-time collaboration, allowing your team to connect from anywhere at any time. Now, with the ability to work together in real-time regardless of location, your team is always connected to the latest updates, facilitating effortless collaboration. Additionally, reclaim your mental space to concentrate on product development, thanks to automated features such as budget tracking, purchase order reconciliation, and store size allocations, which streamline your operations. The future of product perfection is at your fingertips.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3 Clicks Cloud No 
Box Yes 
Dropbox Yes 
Jira Yes 
Jira Work Management Yes 
Mailchimp Yes 
Microsoft Azure Yes 
Microsoft Project Yes 
Okta Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Trello Yes 
WordPress Yes 
Zapier Yes 

Integrations

3 Clicks Cloud Yes 
Box No 
Dropbox No 
Jira No 
Jira Work Management No 
Mailchimp No 
Microsoft Azure No 
Microsoft Project No 
Okta No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Salesforce No 
Slack No 
Stackreaction No 
Trello No 
WordPress No 
Zapier No 

Pricing Details

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Yes 
Free Version No 

Pricing Details

$999 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OneDesk

Founded

2008

Country

Canada

Website

www.onedesk.com

Vendor Details

Company Name

Style Arcade

Founded

2018

Country

Australia

Website

www.stylearcade.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking Yes 
Design Management Yes 
Document Management No 
Product Data Management Yes 
Project Management Yes 
Requirements Management Yes 
Supplier Management No 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management Yes 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Project Portfolio Management

Budget Management Yes 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management Yes 
Status Tracking Yes 
Task Management Yes 
Time & Expense Tracking Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) Yes 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP Yes 
Relational Display No 
Simulation Models No 
Visual Discovery Yes 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking No 
Design Management Yes 
Document Management Yes 
Product Data Management Yes 
Project Management No 
Requirements Management No 
Supplier Management Yes 

Product Management

Collaboration Yes 
Feedback Collection No 
Idea Management No 
Milestone Tracking Yes 
Prioritization No 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management Yes 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports No 
OLAP Yes 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports No 

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