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Description
Intelligent On-Call Coordination for Service Groups. Eliminate the inefficiencies of manually creating your on-call roster, and feel assured that your team will receive automatic notifications at the beginning and end of their shifts. By implementing efficient call routing and recording, you guarantee that the initial contact a prospective customer has with your company is a favorable experience, leading to increased business opportunities. Additionally, a communal voicemail system guarantees that vital customer communications are readily available to both you and your team, enhancing your overall awareness of every interaction. This streamlined approach not only improves response times but also fosters a more cohesive team environment.
Description
OpsFusion is a user-friendly platform for on-call scheduling and alert management, specifically designed for teams that require dependable incident escalation without the complications and costs often associated with large enterprises. Many existing on-call solutions cater to big organizations, complete with complex pricing structures and dedicated procurement channels. However, OpsFusion offers a straightforward pricing model of just $10 per user per month, inclusive of all features with no tiers, additional costs, or the need for a sales consultation to begin using the service.
Users can create customizable on-call schedules—whether daily, weekly, or entirely tailored to their needs—and establish multi-layered escalation procedures to ensure that alerts reach the appropriate team member via email, SMS, or voice call, with automatic follow-up if an alert is overlooked. Additionally, a built-in mute option prevents continuous notifications during a current outage being addressed. For teams wishing to integrate their current monitoring systems, various integrations are also available, and alerts can be dispatched directly from the application. Comprehensive metrics and audit logs are included for tracking purposes.
To help teams get started, OpsFusion offers a 30-day free trial that includes 100 alerts with no credit card required, making it easy to try out the platform risk-free.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$10/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OnCall IQ
Founded
2019
Country
United States
Website
oncalliq.com
Vendor Details
Company Name
OpsFusion
Country
United States
Website
opsfusion.cloud
Product Features
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications