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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Sigma Software's OmniCareTM Real-time, Online Convergent (Multi-Play) Billing solution eliminates obstacles to providing advanced real-time convergent experiences, offering a comprehensive suite of core real-time products that will enhance subscriber growth, boost revenue, and elevate profitability. Recognizing that precise charging and billing play a vital role in the Quality of Experience (QoE) for Communication Services Providers (CSPs), Sigma Software designed OmniCare™ to facilitate seamless management across any service, network, and subscriber type. This innovative solution delivers genuine convergence through a singular billing platform capable of managing prepaid transactions, real-time charging, and a variety of services including wireless (4G, LTE, VoLTE), cable, broadband, satellite, data, voice, and SMS. Additionally, it caters to postpaid customers by offering advanced features such as intricate customer hierarchies, CDR re-rating, volume discounts, customizable reporting, roaming charges, and interconnect billing, thus ensuring comprehensive coverage of all customer requirements. As a result, CSPs can enhance their operational efficiency while simultaneously improving their customer satisfaction levels.

Description

Sigma CRM serves as a comprehensive customer relationship management tool designed to streamline the organization of contacts, companies, deals, and sales activities. With features that allow teams to manage records and sales pipelines effectively, users can also link their email accounts and leverage AI-driven workflows to analyze customer data and create sales summaries. The software provides both REST and GraphQL APIs and incorporates an MCP server and client, facilitating the integration of compatible AI solutions with CRM data and agents. Sigma offers flexibility in deployment, as it can be utilized as either a managed cloud service or self-hosted on the user's own infrastructure via Docker Compose; its documentation includes guidance for single-tenant cloud deployments and ensures EU-region data compliance. Additionally, the platform accommodates custom objects, fields, agents, workflows, and front-end components through its software development kit (SDK). This makes it particularly suitable for organizations in need of a highly customizable CRM that can seamlessly integrate with their established sales workflows and AI technologies. Overall, Sigma CRM stands out as a versatile solution for enhancing customer relationship management across various industries.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Claude No 
Model Context Protocol (MCP) No 
Optimum Yes 

Integrations

Claude Yes 
Model Context Protocol (MCP) Yes 
Optimum No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sigma Software Solutions

Founded

2002

Country

Canada

Website

www.sigma-software.ca

Vendor Details

Company Name

JadenX

Founded

2019

Country

Germany

Website

www.jadenx.com/sigma-crm

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing Yes 
Contract Management No 
Customer Accounts Yes 
Customizable Billing Yes 
Flexible Rate Tables Yes 
Internet Yes 
Order Management No 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning Yes 
Rating Yes 
Self Service Portal Yes 
Service Order System No 
VoIP Yes 

Catalog Management

Catalog Creation Yes 
Content Library Yes 
Content Management Yes 
Cross Selling Functionality Yes 
Custom Product Attributes Yes 
Customizable Catalogs Yes 
Desktop Publishing Yes 
Pricing Management Yes 
Product Comparison Yes 
Search Yes 

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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