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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Implementing gamification in employee recognition can significantly enhance workplace dynamics. OldRobo offers a peer review platform designed to foster an appreciation culture that boosts employee engagement and overall productivity, ultimately helping to minimize staff turnover rates. Research indicates that a staggering 66% of employees may depart within two years if they feel unappreciated, highlighting the critical need for recognition in the workplace. Cultivating a positive organizational culture hinges on delivering constructive feedback, which not only keeps employees motivated but also encourages them to perform at their best. Feedback from peers plays a vital role in this process, as it serves to further inspire team members. With OldRobo, remote teams can effectively maintain high levels of engagement and motivation among their employees. As a manager, recognizing your team's potential for growth and development is essential, and our platform assists you in this endeavor. OldRobo features an online employee evaluation tool that allows you to track and document performance, ensuring a comprehensive understanding of your team's contributions. It is essential to acknowledge the weight of praising colleagues, as this recognition is a powerful driver of morale and productivity. Ultimately, fostering a culture of appreciation can lead to a more harmonious and efficient workplace.

Description

The mySQM™ customer service QA software is designed specifically for call center agents, enabling them to receive immediate feedback, quality assurance, coaching, and acknowledgment, which collectively enhance the customer experience (CX). By empowering and engaging agents through these real-time insights, mySQM™ ensures they are well-equipped to provide outstanding service. Moreover, actionable reports, such as insights on effective CX delivery and areas for service recovery, are generated and shared with both agents and managers. The software integrates data from various sources into a cohesive platform for managing customer experience data, thereby facilitating excellent service delivery. For instance, mySQM™ consolidates both internal sources like ACD and QA, as well as external inputs from web interactions, emails, IVR, and phone surveys, to support effective agent dashboard reporting, accountability, and recognition efforts. This comprehensive approach not only enhances agent performance but also significantly contributes to overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$2 per user, per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tneed

Founded

2018

Country

Canada

Website

oldrobo.com

Vendor Details

Company Name

SQM Group

Founded

1996

Country

United States

Website

www.sqmgroup.com

Product Features

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

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Alternatives

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