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Description
Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders.
Cloud Contact Center includes:
Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time.
- Share agents between teams, projects, and companies.
- Integration of Toll Free, Local, and Non-Geographic SIP Numbers.
- Handling missed phone calls with a Callback mode.
- A system for employee motivation that calculates bonuses and penalties automatically.
- Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets.
- Dynamic scripts for conversations that standardize responses and automate triggers.
- Performance analysis for each agent, team and the entire Contact Center.
Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.
Description
VoiceSpin, an established player in outbound sales, utilizes 16 years of industry expertise to deliver an all-encompassing platform fused with AI and automation. This solution optimizes sales workflows, amplifies productivity, and enriches agent coaching. Seamless integration ensures a fluid operational environment. Key functionalities comprise AI-driven Dialer, Mass SMS, Coaching Suite, Global DIDs, Local Presence, CRM Fusion, Live Call Oversight, Performance Insights, and Speech Analysis. Initiating with VoiceSpin is straightforward; sales teams can arrange a demonstration for immediate productivity boosts and enhanced results.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zoho CRM
Airsoft
Asset Panda
Bitrix24
Discord
Dropbox
EASY HR
FINOVATION
Facebook Groups
Integrations
Salesforce
Zoho CRM
Airsoft
Asset Panda
Bitrix24
Discord
Dropbox
EASY HR
FINOVATION
Facebook Groups
Pricing Details
$30/user/month
Free Trial
Free Version
Pricing Details
$36/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oki-Toki
Founded
2015
Country
United Kingdom
Website
www.oki-toki.cloud/
Vendor Details
Company Name
VoiceSpin
Founded
2005
Country
Israel
Website
www.voicespin.com
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing