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Average Ratings 11 Ratings
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Description
Eliminate the hassle of missed inquiries, excessive back-and-forth communication, and the frustration of incomplete information by embracing clear organization and transparency. OTOBO is a highly adaptable solution that integrates seamlessly with your unique organizational processes. Originating as a fork of the ((OTRS)) Community Edition, it features an entirely revamped service portal. You can either manage the system independently or allow us to handle it for you, ensuring that you maintain full flexibility. Even after the end of life for OTRS 6, OTOBO continues to receive security updates and new functionalities. The customer portal serves as the primary interface for both your clients and team members, boasting a modern, appealing, and user-friendly design. This redesign focuses on a sleek, contemporary aesthetic while significantly enhancing the overall user experience. The newly organized layout simplifies navigation in OTOBO, which in turn elevates the quality of the requests you receive and streamlines the support process. By adopting OTOBO, your organization can foster more effective communication and improve overall efficiency.
Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
API Access
Has API
API Access
Has API
Integrations
Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Integrations
Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$9/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OTOBO
Country
Germany
Website
otobo.de/en/
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Lifecycle Management
Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Product Roadmap
Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Project Portfolio Management
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
