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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OMQ Help empowers your customers to swiftly and independently discover the answers they seek. Utilizing OMQ’s advanced artificial intelligence, features like autocompletion and real-time adjustments ensure that users are led straight to the accurate solutions they need. This efficient system enhances customer satisfaction by streamlining the inquiry process.

Description

Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GitHub
APIANT
APIWORX
Alterna CX
Carbide
ChannelReply
Fleece AI
Freshdesk
Kindo
Mailchimp
OMQ Chatbot
ProjectManager
Quickwork
SMSBump
ShipCalm
Slack
Stamped
Wufoo
Zapier
Zendesk

Integrations

GitHub
APIANT
APIWORX
Alterna CX
Carbide
ChannelReply
Fleece AI
Freshdesk
Kindo
Mailchimp
OMQ Chatbot
ProjectManager
Quickwork
SMSBump
ShipCalm
Slack
Stamped
Wufoo
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OMQ

Founded

2009

Country

Germany

Website

omq.ai/

Vendor Details

Company Name

Reamaze

Founded

2012

Country

United States

Website

www.reamaze.com

Product Features

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

Alternatives

LiveAgent Reviews

LiveAgent

Quality Unit