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Description
OFORK is a flexible open-source ticketing and workflow management platform built for organizations that require structured support processes and full data control. It extends traditional help desk functionality with its Process Autopilot, an Agentic AI feature that enables the creation, execution, and automation of workflows directly within tickets. Users can generate processes using natural language or import existing BPMN files, making it easy to adapt existing workflows. The system supports email-based task execution, allowing teams to complete actions without needing to access the interface continuously. OFORK provides essential features such as ticket tracking, knowledge base management, automation rules, and role-based permissions. Its on-premise deployment ensures compliance with strict data protection and security requirements. The platform is highly customizable, making it suitable for various industries and use cases. Overall, OFORK offers a modern, AI-enhanced approach to service management.
Description
Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.
API Access
Has API
API Access
Has API
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
Pricing Details
$0
Free Trial
Free Version
Pricing Details
5€/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OFORK - Kim-KI
Founded
2018
Country
Germany
Website
o-fork.com
Vendor Details
Company Name
Zammad
Country
Germany
Website
zammad.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
