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Description
OFORK is a flexible open-source ticketing and workflow management platform built for organizations that require structured support processes and full data control. It extends traditional help desk functionality with its Process Autopilot, an Agentic AI feature that enables the creation, execution, and automation of workflows directly within tickets. Users can generate processes using natural language or import existing BPMN files, making it easy to adapt existing workflows. The system supports email-based task execution, allowing teams to complete actions without needing to access the interface continuously. OFORK provides essential features such as ticket tracking, knowledge base management, automation rules, and role-based permissions. Its on-premise deployment ensures compliance with strict data protection and security requirements. The platform is highly customizable, making it suitable for various industries and use cases. Overall, OFORK offers a modern, AI-enhanced approach to service management.
Description
Eliminate the hassle of missed inquiries, excessive back-and-forth communication, and the frustration of incomplete information by embracing clear organization and transparency. OTOBO is a highly adaptable solution that integrates seamlessly with your unique organizational processes. Originating as a fork of the ((OTRS)) Community Edition, it features an entirely revamped service portal. You can either manage the system independently or allow us to handle it for you, ensuring that you maintain full flexibility. Even after the end of life for OTRS 6, OTOBO continues to receive security updates and new functionalities. The customer portal serves as the primary interface for both your clients and team members, boasting a modern, appealing, and user-friendly design. This redesign focuses on a sleek, contemporary aesthetic while significantly enhancing the overall user experience. The newly organized layout simplifies navigation in OTOBO, which in turn elevates the quality of the requests you receive and streamlines the support process. By adopting OTOBO, your organization can foster more effective communication and improve overall efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$0
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OFORK - Kim-KI
Founded
2018
Country
Germany
Website
o-fork.com
Vendor Details
Company Name
OTOBO
Country
Germany
Website
otobo.de/en/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
