Compare Neuron7 vs. Sutherland Cognitive Knowledge Engine

Zendesk provides a full-featured customer support platform that helps businesses deliver exceptional service through various channels like live chat, voice, email, and messaging. By incorporating AI and automation, the platform ensures that customers receive quick, personalized responses, while providing teams with the tools to manage and resolve inquiries efficiently. Zendesk integrates with existing systems to deliver valuable insights and analytics, supporting businesses in optimizing workflows and improving overall customer satisfaction, no matter the size or industry.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

By effortlessly handling diverse invoice formats from various channels and seamlessly integrating with your ERP system, Neil automates the entire AP process. This empowers your team to focus on strategic initiatives while Neil ensures accurate and timely invoice processing with an impressive 85%+ accuracy rate. Going beyond conventional RPA and OCR limitations, Neil leverages advanced AI and machine learning to extract critical data, optimize workflows, and maintain open communication with vendors. Result? 90% straight-through processing (STP), significantly reduced human error, strengthened vendor satisfaction, and overall optimized cash flow with better visibility and vendor discounts with timely payments.

Resco Field Service+ empowers field service teams by transforming traditional service processes into streamlined digital workflows. Built to enhance operations in industries like utilities, telecommunications, manufacturing, and energy, Field Service+ combines offline functionality with advanced scheduling, routing, and data capture tools to keep teams productive in any environment. With seamless integration into Dynamics 365 and Salesforce, Resco Field Service+ enables real-time data access and updates from the field, reducing manual entry and eliminating paper-based records. Field technicians can use their mobile devices to capture photos, scan barcodes, complete checklists, and access service history—even offline, which is critical for remote or high-traffic areas. Features include drag-and-drop customization, allowing teams to create workflows, forms, and reports without coding. Its GPS and routing capabilities help technicians optimize their routes, and with real-time insights, supervisors can monitor job status and resource allocation on the go. Resco Field Service+ makes managing field operations efficient and reliable, helping organizations improve response times, reduce errors, and enhance customer satisfaction.

PLEXXIS is a subcontractor solution uniting project management, accounting, estimating, takeoff and mobile apps on a single tech stack. Plexxis also provides 100% in-house implementation and support services and PLAIN LANGUAGE agreements that PROTECT SUBCONTRACTORS FROM; 1) UNFAIR SUBSCRIPTIONS: Lack of transparency of total cost to onboard, and/or misrepresentation of products and services while failing to provide fair options for cancellation. 2) CLOUD CUFFING: When software vendors charge license or subscription fees BEFORE the client is LIVE while also keeping client data hostage in order to extort additional payments. 3) SMOKE STACKING: When software vendors oversell the level of integration of products in a tech stack. 4) OVERAGES: When software vendor provides just service rates and non-committal plan or suggested cost to onboard in a way that sets the client up for change orders

FieldEdge, previously Desco, is a service management software that is innovative for the service industry. FieldEdge gives you the edge to stand out in your industry with its extensive set of productivity tools and customer management tools. The platform allows businesses to connect, organize technician dispatching and job scheduling, manage customers and jobs, see performance dashboards, and sell better.

Jonas Enterprise is a leading construction and service management software that can be used by general contractors, special contractors, mechanical, electrical, and plumbing companies. You can connect your back office to the field to reduce double entry, keep cash flow in check with work-in progress reporting, manage preventative maintenance agreements with flexible billing options, and stay on top with cash flow. All this is possible from the cloud. Jonas Enterprise is trusted by top service and construction companies. It offers a fully integrated solution that covers everything you need: construction accounting, construction and procurement, purchase order and procure, dispatch schedulers, inventory management, equipment management, and many more. Businesses can streamline their operations to increase growth.

Kickserv is a highly-rated field service management tool designed for service businesses. Service-based businesses can use Kickserv for as low as $47 per month to manage leads, estimates, team schedules and jobs, as well as invoices and payments. Kickserv allows users to automate email to all their leads, send promo emails to customers, full integration with QuickBooks, maps for dispatching technicians and more. Our mobile field software services include: -Manage your workforce: Create schedules, assign jobs, and keep track of employee locations. -Automate updates: Team status updates can be automatically sent to the office through the mobile app. -Scheduling: Create schedules, track employee time worked and view notes or site requests. -Find opportunity: See your jobs and potential for future jobs from the field. -Stay Connected: Attach notes, documents and images to a job for further clarification and better customer service. -Find your technicians: Utilize GPS check-ins to find your employees on a map and keep track of job duration and employee locations at all times. Kickserv has been trusted by 1000s of service business professionals for over 15 years.