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Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
Description
By implementing Rebate Management, your organization can effectively create and expand incentive programs while cultivating strong relationships with channel partners. Enhance your competitive advantage by increasing the visibility of these programs throughout your network. This approach provides your sales teams with a distinctive advantage, enabling them to monitor their accounts' incentive achievements and swiftly spot cross-selling opportunities. With an all-encompassing view of progress, past payouts, and account interactions integrated into the CRM, your sales teams will be more empowered than ever. Additionally, maintain engagement with your channel partners by granting them complete visibility into the incentive programs, allowing them to track their threshold achievements and assess program performance while collaborating with your team from any location. Moreover, you will retain comprehensive control over how the programs are set up and ensure that visibility is maintained, guaranteeing that you promote desirable behaviors without sacrificing data security. The synergy between your sales teams and channel partners will ultimately drive better results across the board.
API Access
Has API
API Access
Has API
Integrations
Agentforce 360 for Manufacturing
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/products/manufacturing-cloud/rebate-management/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis