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Description
NeoSound Intelligence is an innovative AI technology firm dedicated to transforming emotions into actionable insights, aiming to enhance the quality of interactions between organizations and their customers. Our goal is to elevate all forms of communication that occur between consumers and businesses. By offering advanced AI-driven speech analytics tools, we assist call center operations in refining their customer engagement strategies. We empower organizations to convert phone calls into increased revenue. Our technology enables automatic listening to customer calls, facilitating the optimization of communication. NeoSound's tools provide valuable, actionable insights derived from phone conversations, enhancing the overall quality of customer interactions. Beyond mere speech-to-text capabilities, our intelligent algorithms conduct in-depth analyses of acoustics and intonation. This means our machines are trained to understand not only the words spoken but also the nuances of how they are expressed. Consequently, our solutions are tailored to meet the specific needs of your company with precision. NeoSound combines cutting-edge speech-to-text semantic analytics with comprehensive acoustic intonation analysis, providing a holistic approach to understanding customer communication. With our unique offerings, we strive to redefine the landscape of customer interactions.
Description
Sales teams often review their calls alongside those of top performers to enhance their techniques. With the introduction of Pitch Patterns, the process becomes expedited through AI automation, allowing for deeper insights into each conversation and a quicker learning curve. Time constraints prevent anyone from listening to every single call, but Pitch Patterns harnesses AI to extract valuable information from each interaction. By identifying emotional and logical trends that foster increased trust and client engagement, sales pitches can be refined based on effective communication strategies used by agents. This technology also helps recognize positive exchanges between agents and clients, providing insight into what strengthens their connection. Additionally, AI-driven emotion tracking identifies instances of emotional mirroring, which can significantly enhance trust levels. Pitch Patterns is capable of pinpointing lengthy monologues, enabling you to refine your pitches for brevity and impact in future interactions. Ultimately, this tool empowers teams to scale their coaching efforts by focusing on the most crucial aspects of their conversations for continuous improvement. By leveraging these insights, sales professionals can adapt their approaches for even greater success.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
CloudTalk
Genesys Cloud CX
Google Cloud Platform
Microsoft Teams
Twilio
Zoom
Integrations
Amazon Web Services (AWS)
CloudTalk
Genesys Cloud CX
Google Cloud Platform
Microsoft Teams
Twilio
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NeoSound Intelligence
Founded
2018
Country
Netherlands
Website
www.neosound.eu/
Vendor Details
Company Name
Pitch Patterns
Country
Latvia
Website
www.pitchpatterns.com
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis