Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NAVIS is a technology company that helps hospitality companies achieve new heights of profitability and performance. We are committed to helping them succeed through innovative solutions, better data, partnerships, and a unquenchable desire for success. Our innovative direct booking technology and personalized, strategic management help to drive, capture, nurture, and convert more of your reservation demand into highly profitable direct reservations. You can capitalize on your leisure demand by booking and capturing guests via email, voice, OTA, OTA, or web. Book guests using sales & marketing strategies that produce an industry-leading conversion rate and ADR. Engage guests and build loyalty across all channels during their booking & travel experience. With a complete view of guests and leads, you can identify which campaigns are successful and reach out to them at the right moment.
Description
Our recruitment, training, and performance evaluation processes ensure that we only employ the top-tier agents based in the US, who achieve an impressive booking accuracy rate of 99.89% for our clients. Each interaction generates valuable guest lead information, which can be utilized to secure second-chance bookings and enhance your marketing database. With RezForce Lux, our agents adhere to the prestigious 5-Star certification standards set by Forbes Travel Guide, resulting in a remarkable overall satisfaction score of 99%. By effectively managing both fixed and variable labor costs, you can boost your profitability as your business needs fluctuate. Additionally, our pay-for-performance pricing structure ensures that you are only charged when we successfully handle or book your reservation calls, providing a risk-free partnership. This model allows you to invest confidently in services that directly contribute to your growth.
API Access
Has API
API Access
Has API
Integrations
BrightSide
NAVIS Direct Booking Platform
Navis Rezforce
WebRezPro
Integrations
BrightSide
NAVIS Direct Booking Platform
Navis Rezforce
WebRezPro
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NAVIS
Founded
1987
Country
United States
Website
naviscrm.com
Vendor Details
Company Name
NAVIS
Founded
1987
Country
United States
Website
naviscrm.com/services/call-center/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics