Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NAVIS is a technology company that helps hospitality companies achieve new heights of profitability and performance. We are committed to helping them succeed through innovative solutions, better data, partnerships, and a unquenchable desire for success. Our innovative direct booking technology and personalized, strategic management help to drive, capture, nurture, and convert more of your reservation demand into highly profitable direct reservations. You can capitalize on your leisure demand by booking and capturing guests via email, voice, OTA, OTA, or web. Book guests using sales & marketing strategies that produce an industry-leading conversion rate and ADR. Engage guests and build loyalty across all channels during their booking & travel experience. With a complete view of guests and leads, you can identify which campaigns are successful and reach out to them at the right moment.
Description
Our recruitment, training, and performance evaluation processes ensure that we only employ the top-tier agents based in the US, who achieve an impressive booking accuracy rate of 99.89% for our clients. Each interaction generates valuable guest lead information, which can be utilized to secure second-chance bookings and enhance your marketing database. With RezForce Lux, our agents adhere to the prestigious 5-Star certification standards set by Forbes Travel Guide, resulting in a remarkable overall satisfaction score of 99%. By effectively managing both fixed and variable labor costs, you can boost your profitability as your business needs fluctuate. Additionally, our pay-for-performance pricing structure ensures that you are only charged when we successfully handle or book your reservation calls, providing a risk-free partnership. This model allows you to invest confidently in services that directly contribute to your growth.
API Access
Has API
No
API Access
Has API
No
Integrations
BrightSide
Yes
NAVIS Direct Booking Platform
No
Navis Rezforce
Yes
WebRezPro
Yes
Integrations
BrightSide
No
NAVIS Direct Booking Platform
Yes
Navis Rezforce
No
WebRezPro
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NAVIS
Founded
1987
Country
United States
Website
naviscrm.com
Vendor Details
Company Name
NAVIS
Founded
1987
Country
United States
Website
naviscrm.com/services/call-center/
Product Features
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
No
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
Yes
Marketing Automation
A/B Testing
Yes
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
No
Customizable CTAs
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Landing Pages / Web Forms
No
Lead Scoring
No
Sales Intelligence
Yes
Search Marketing
Yes
Segmentation
Yes
Social Marketing
No
Website Visitor Tracking
No
Reservations
Activities Booking
Yes
Booking Notes
Yes
CRM
Yes
Customer Support
No
Group Reservations
Yes
Guest Management
Yes
Payment Processing
No
Promotions Management
Yes
Rate Management
No
Room Booking Management
No
Third Party Booking
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No