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ease
features
design
support

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Description

Businesses must embrace innovative technologies to tackle the issues posed by remote teams, intricate market conditions, an overload of information, and escalating customer demands in order to thrive. Embee offers the expertise to foster a collaborative, empowered, and agile atmosphere that will position you to develop a future-ready enterprise. In today's world, mobile devices are everywhere, with each person typically owning around two devices, prompting organizations to implement BYOD (Bring Your Own Device) policies. The impact of collaboration technology is substantial, leading to significant enhancements in efficiency, productivity, and decision-making within companies. Embee specializes in crafting solutions to business challenges through collaboration tools such as SharePoint and Skype for Business. With an impressive growth rate of 25% CAGR over the past four years, Embee has achieved USD 100 million in revenue by FY20 and boasts a loyal customer base of over 1,000, built on long-lasting partnerships. In this competitive landscape, staying ahead requires not only embracing technology but also nurturing these relationships to ensure sustained success.

Description

Enhancing customer experience remains a crucial focus for businesses that prioritize their clientele. However, dismantling the barriers that exist in customer engagement continues to be an arduous task for many organizations. The rapid growth of social media has further exacerbated the divide between digital and traditional engagement methods. Companies are fast approaching a critical juncture where they must find solutions to unite these disparate channels. With over twenty years of expertise in customer experience management, Servion is uniquely positioned to assist businesses in developing their own forward-thinking customer engagement hubs. Rather than following the conventional industry trend of supplying ready-made platforms, Servion adopts a consulting-driven strategy that empowers enterprises to design their tailored customer engagement solutions. By utilizing its proprietary CX platforms in conjunction with strategic technology partnerships, Servion integrates a customized customer engagement hub that effectively encompasses people, processes, and technology. This holistic approach ensures that enterprises not only meet current demands but are also prepared for future challenges in customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure
Verint AI Blueprint

Integrations

Microsoft Azure
Verint AI Blueprint

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Embee

Founded

1987

Country

India

Website

embee.co.in/solutions/modern-workplace/

Vendor Details

Company Name

Servion Global Solutions

Country

India

Website

www.servion.com

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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