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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Investigate the factors that contribute to Mira's software and hardware being the most economical, adaptable, and user-friendly option available in the market. Transitioning from traditional methods to a digital and accountable framework minimizes the possibility of human mistakes while enhancing teamwork across different functions. Engage with your frontline staff through immediate POV-video calls, which removes the necessity for costly travel and saves time. Empower your employees with the expertise needed to adhere to standard operating procedures, thus preventing issues and reducing the likelihood of accidents before they arise. Additionally, scrutinizing digital activity logs can uncover concealed patterns, boost compliance levels, and enhance transparency in operations. This comprehensive approach not only streamlines processes but also fosters a culture of safety and efficiency within the organization.

Description

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Brandmaven
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service

Integrations

Brandmaven
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Mira

Founded

2016

Country

United States

Website

www.mirareality.com

Vendor Details

Company Name

SightCall

Founded

2008

Country

USA, France, Singapore, Germany, UK, Australia, Canada

Website

www.sightcall.com

Product Features

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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Alternatives

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