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Description
Mindcat Surveys serves as a platform for gathering customer feedback and conducting surveys at physical service sites, enabling organizations to collect insights efficiently. Teams can generate QR-code surveys that customers access via their smartphones, allowing them to respond in either Arabic or English without the need for app downloads. As responses come in, dashboards provide real-time data on satisfaction levels, user comments, reasons for ratings, and trends specific to various branches. This system is particularly tailored for multi-location service centers, governmental offices, clinics, universities, and other services that interact with the public. Administrators have the ability to oversee survey questions and manage editor permissions, as well as export response data and integrate with reporting tools like Power BI or Salesforce through an API. Mindcat Surveys can be utilized as a vendor-hosted software-as-a-service (SaaS) option or deployed directly on the client’s infrastructure. The pricing structure is based on the number of editor seats and branches, with an initial setup fee required. Furthermore, the user interface and survey options are designed to be accessible in both English and Arabic, ensuring a wider reach for diverse audiences. This dual-language support enhances usability and encourages more comprehensive feedback from a variety of customers.
Description
WhatsArab is a platform designed specifically for Arabic-speaking users, facilitating WhatsApp Business operations for sales, marketing, and support teams across the MENA region. This innovative workspace, available in both Arabic and English, includes features like a shared inbox, customer relationship management (CRM) for contacts, broadcast campaigns, pre-approved templates, visual chatbot interactions, automated follow-ups, and comprehensive analytics. As a recognized Meta Tech Provider, WhatsArab enables the official Embedded Signup and allows for the coexistence of eligible WhatsApp Business apps. Furthermore, its AI Copilot and knowledge-base chatbot function to aid teams by providing responses and facilitating human handoff when necessary. The platform also boasts seamless integrations with popular services such as Salla, Shopify, and WooCommerce. Developers have access to robust tools including REST APIs, signed webhooks, and official SDKs, which are available via @whatsarab/sdk on npm for TypeScript/Node.js and whatsarab on PyPI for Python. Users can choose between a complimentary plan or a 14-day trial of the paid plan, with subscriptions beginning at $39 per month. Additionally, Meta's messaging fees are charged separately by Meta, without any additional markup from WhatsArab. Headquartered in Cairo, Egypt, WhatsArab, LLC is registered in Delaware, USA, and operates independently, with no endorsements from Meta or WhatsApp. This platform stands out for its commitment to enhancing communication in Arabic, empowering businesses to thrive in the digital landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Active Directory
No
Shopify
Yes
WhatsApp
Yes
WooCommerce
Yes
Pricing Details
AED 99/editor/month
You pay per survey editor per month. A survey editor is anyone who signs in during the month to build surveys, send invitations or read results. The people who answer never count: there are no per-response or per-survey fees. Each band’s price applies only to the editors inside it.
Band: AED | SAR | USD per month
1 to 3: 99 | 99 | 26.96
4 to 10: 69 | 69 | 18.79
11 to 25: 49 | 49 | 13.34
26 and up: 35 | 35 | 9.53
Worked example. A quality team with 10 survey editors pays 3 × 99 + 7 × 69 = AED 780 a month (SAR 780, USD 212.39). With 20 editors it is AED 1,270 (USD 345.81). With 50 it is AED 2,390 (USD 650.78). The shared option has a minimum of AED/SAR 499 a month (USD 135.87), so a team of 3 pays 499.
How you run it changes the multiplier.
Shared: your own separate copy on our UAE servers: The editor price above | AED/SAR 499 (USD 135.87)
Your own servers, hosted by us in the UAE or Saudi Arabia: Editor price × 2 | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Editor price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 3 survey editors on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 4 survey editors, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 3 survey editors | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers with your logo on every survey page, our five-question satisfaction survey template in Arabic and English, a QR code and link per branch from your branch list in our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 4 survey editors, and every size on your own servers or your own cloud | Up to 3 editors: AED/SAR 2,900 (USD 789.65). 4 to 10: AED/SAR 3,900 (USD 1,061.95). 11 to 25: AED/SAR 7,900 (USD 2,151.12). Above 25: from AED/SAR 14,900 (USD 4,057.18), scoped in writing. | One session with your quality lead, then setup to a written plan. It covers your copy and branding on every survey page, email from your own domain, your first two surveys built with you in Arabic and English, a QR code and link per branch, and training. From 4 editors it covers up to five surveys, your participant lists, invitation and reminder emails in Arabic and English, and who sees which survey. From 11 it covers up to ten surveys, LDAP or Active Directory sign-in if your IT wants it, and export templates for your monthly report. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. If you already run another Mindcat app, setup is one band lower.
Not in the editor price. Email sending through a relay, if you have no mail server of your own, is billed at cost. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 3: 99 | 99 | 26.96
4 to 10: 69 | 69 | 18.79
11 to 25: 49 | 49 | 13.34
26 and up: 35 | 35 | 9.53
Worked example. A quality team with 10 survey editors pays 3 × 99 + 7 × 69 = AED 780 a month (SAR 780, USD 212.39). With 20 editors it is AED 1,270 (USD 345.81). With 50 it is AED 2,390 (USD 650.78). The shared option has a minimum of AED/SAR 499 a month (USD 135.87), so a team of 3 pays 499.
How you run it changes the multiplier.
Shared: your own separate copy on our UAE servers: The editor price above | AED/SAR 499 (USD 135.87)
Your own servers, hosted by us in the UAE or Saudi Arabia: Editor price × 2 | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Editor price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 3 survey editors on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 4 survey editors, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 3 survey editors | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers with your logo on every survey page, our five-question satisfaction survey template in Arabic and English, a QR code and link per branch from your branch list in our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 4 survey editors, and every size on your own servers or your own cloud | Up to 3 editors: AED/SAR 2,900 (USD 789.65). 4 to 10: AED/SAR 3,900 (USD 1,061.95). 11 to 25: AED/SAR 7,900 (USD 2,151.12). Above 25: from AED/SAR 14,900 (USD 4,057.18), scoped in writing. | One session with your quality lead, then setup to a written plan. It covers your copy and branding on every survey page, email from your own domain, your first two surveys built with you in Arabic and English, a QR code and link per branch, and training. From 4 editors it covers up to five surveys, your participant lists, invitation and reminder emails in Arabic and English, and who sees which survey. From 11 it covers up to ten surveys, LDAP or Active Directory sign-in if your IT wants it, and export templates for your monthly report. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. If you already run another Mindcat app, setup is one band lower.
Not in the editor price. Email sending through a relay, if you have no mail server of your own, is billed at cost. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
$0; paid from $39/month
USD monthly software plans: Free $0; Starter $39; Growth $89; Scale $249; Enterprise custom quote. Annual billing saves 20%. A 14-day paid-plan trial is available. Included seats: 1/3/10/25; WhatsApp numbers: 1/2/5/unlimited; AI tokens/month: 10,000/25,000/60,000/160,000 (Free/Starter/Growth/Scale). Extra seats on Starter/Growth/Scale: $12/$9/$7 per month. Paid-plan message overage: $2 per 1,000. Meta messaging fees are separate and billed by Meta, with no WhatsArab markup. Regional prices may differ.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/surveys
Vendor Details
Company Name
WhatsArab, LLC
Founded
2026
Country
Egypt
Website
whatsarab.com
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
WhatsApp Marketing
API
Yes
Alerts
Yes
Autoresponder
Yes
Bulk Messaging
Yes
Campaign Management
Yes
Contact Management
Yes
Multi-Language Support
Yes
Reporting / Analytics
Yes
