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Description
Mindcat Surveys serves as a platform for gathering customer feedback and conducting surveys at physical service sites, enabling organizations to collect insights efficiently. Teams can generate QR-code surveys that customers access via their smartphones, allowing them to respond in either Arabic or English without the need for app downloads. As responses come in, dashboards provide real-time data on satisfaction levels, user comments, reasons for ratings, and trends specific to various branches. This system is particularly tailored for multi-location service centers, governmental offices, clinics, universities, and other services that interact with the public. Administrators have the ability to oversee survey questions and manage editor permissions, as well as export response data and integrate with reporting tools like Power BI or Salesforce through an API. Mindcat Surveys can be utilized as a vendor-hosted software-as-a-service (SaaS) option or deployed directly on the client’s infrastructure. The pricing structure is based on the number of editor seats and branches, with an initial setup fee required. Furthermore, the user interface and survey options are designed to be accessible in both English and Arabic, ensuring a wider reach for diverse audiences. This dual-language support enhances usability and encourages more comprehensive feedback from a variety of customers.
Description
Create and distribute captivating surveys in just minutes to gain competitive advantages through real-time actionable insights. Maintain service excellence across various physical locations by utilizing interactive kiosk surveys that eliminate issues like small text and unresponsive buttons. Satisfied customers contribute to a thriving business, and customer satisfaction surveys are essential for identifying their preferences, desires, and concerns, enabling you to enhance your offerings for your target audience. Responster equips you with the necessary tools, collaboration features, and control required to streamline your feedback processes, encompassing everything from customer satisfaction to employee engagement, all centralized in a single platform. Whether accessed through any web browser or natively on Android and iOS devices, Responster ensures you can connect with your customers wherever they are. Moreover, the platform's built-in sharing capabilities make it simple to showcase your surveys on your own website or through your social media platforms, maximizing your engagement potential. With Responster, taking the pulse of your audience has never been easier or more effective.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Pricing Details
AED 99/editor/month
You pay per survey editor per month. A survey editor is anyone who signs in during the month to build surveys, send invitations or read results. The people who answer never count: there are no per-response or per-survey fees. Each band’s price applies only to the editors inside it.
Band: AED | SAR | USD per month
1 to 3: 99 | 99 | 26.96
4 to 10: 69 | 69 | 18.79
11 to 25: 49 | 49 | 13.34
26 and up: 35 | 35 | 9.53
Worked example. A quality team with 10 survey editors pays 3 × 99 + 7 × 69 = AED 780 a month (SAR 780, USD 212.39). With 20 editors it is AED 1,270 (USD 345.81). With 50 it is AED 2,390 (USD 650.78). The shared option has a minimum of AED/SAR 499 a month (USD 135.87), so a team of 3 pays 499.
How you run it changes the multiplier.
Shared: your own separate copy on our UAE servers: The editor price above | AED/SAR 499 (USD 135.87)
Your own servers, hosted by us in the UAE or Saudi Arabia: Editor price × 2 | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Editor price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 3 survey editors on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 4 survey editors, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 3 survey editors | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers with your logo on every survey page, our five-question satisfaction survey template in Arabic and English, a QR code and link per branch from your branch list in our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 4 survey editors, and every size on your own servers or your own cloud | Up to 3 editors: AED/SAR 2,900 (USD 789.65). 4 to 10: AED/SAR 3,900 (USD 1,061.95). 11 to 25: AED/SAR 7,900 (USD 2,151.12). Above 25: from AED/SAR 14,900 (USD 4,057.18), scoped in writing. | One session with your quality lead, then setup to a written plan. It covers your copy and branding on every survey page, email from your own domain, your first two surveys built with you in Arabic and English, a QR code and link per branch, and training. From 4 editors it covers up to five surveys, your participant lists, invitation and reminder emails in Arabic and English, and who sees which survey. From 11 it covers up to ten surveys, LDAP or Active Directory sign-in if your IT wants it, and export templates for your monthly report. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. If you already run another Mindcat app, setup is one band lower.
Not in the editor price. Email sending through a relay, if you have no mail server of your own, is billed at cost. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 3: 99 | 99 | 26.96
4 to 10: 69 | 69 | 18.79
11 to 25: 49 | 49 | 13.34
26 and up: 35 | 35 | 9.53
Worked example. A quality team with 10 survey editors pays 3 × 99 + 7 × 69 = AED 780 a month (SAR 780, USD 212.39). With 20 editors it is AED 1,270 (USD 345.81). With 50 it is AED 2,390 (USD 650.78). The shared option has a minimum of AED/SAR 499 a month (USD 135.87), so a team of 3 pays 499.
How you run it changes the multiplier.
Shared: your own separate copy on our UAE servers: The editor price above | AED/SAR 499 (USD 135.87)
Your own servers, hosted by us in the UAE or Saudi Arabia: Editor price × 2 | AED/SAR 5,349 (USD 1,456.50)
In your own cloud or servers, run by us: Editor price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
Two ways to start. Up to 3 survey editors on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 4 survey editors, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 3 survey editors | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our UAE servers with your logo on every survey page, our five-question satisfaction survey template in Arabic and English, a QR code and link per branch from your branch list in our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 4 survey editors, and every size on your own servers or your own cloud | Up to 3 editors: AED/SAR 2,900 (USD 789.65). 4 to 10: AED/SAR 3,900 (USD 1,061.95). 11 to 25: AED/SAR 7,900 (USD 2,151.12). Above 25: from AED/SAR 14,900 (USD 4,057.18), scoped in writing. | One session with your quality lead, then setup to a written plan. It covers your copy and branding on every survey page, email from your own domain, your first two surveys built with you in Arabic and English, a QR code and link per branch, and training. From 4 editors it covers up to five surveys, your participant lists, invitation and reminder emails in Arabic and English, and who sees which survey. From 11 it covers up to ten surveys, LDAP or Active Directory sign-in if your IT wants it, and export templates for your monthly report. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. If you already run another Mindcat app, setup is one band lower.
Not in the editor price. Email sending through a relay, if you have no mail server of your own, is billed at cost. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/surveys
Vendor Details
Company Name
Responster
Founded
2012
Country
Sweden
Website
www.responster.com
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No
