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Average Ratings 0 Ratings
Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
Description
An entirely free platform designed to develop a corporate knowledge hub allows users to create and edit wiki pages collaboratively with their teammates. You can store project descriptions, guidelines, and other essential information within a wiki, while also organizing them into structured hierarchies of nested pages linked through cross-references. The search functionality enables you to quickly locate the information you require throughout your entire knowledge base. You can format your text and incorporate drawings, tables, and links by utilizing Markdown, while using headings and cuts to emphasize crucial details. It is possible to provide access to all employees, restrict editing on certain pages, or prevent viewing of sensitive information. Every modification made to the pages is logged in a changelog, and notifications are sent whenever changes occur on the pages you are subscribed to. Additionally, you can integrate task lists from Yandex Tracker, ensuring that task names and assignees are updated automatically, while also embedding request and survey forms from Yandex Forms. This versatile tool not only stores comprehensive project descriptions but also incorporates task management seamlessly, enhancing overall productivity and collaboration within your team. With the ability to maintain a centralized knowledge repository, your organization can improve information sharing and teamwork significantly.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Five9
Indent
Markdown
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
Integrations
Five9
Indent
Markdown
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Vendor Details
Company Name
Yandex
Founded
1997
Country
Russia
Website
cloud.yandex.com/en/services/wiki
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal