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Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
Description
Open CRM offers a comprehensive suite of tools that rivals higher-priced options, allowing you to efficiently manage sales, customer relationships, finances, events, projects, and support tickets from any location and at any time. Additionally, all features are available regardless of your financial constraints, ensuring transparency with no unexpected charges or paywalls for features you expected to be included. With Open CRM, you can seamlessly operate your entire business through a unified platform. Whether it's overseeing your sales pipeline, enhancing customer service, or executing email marketing campaigns, everything is conveniently accessible. You can monitor leads throughout their journey, thanks to Open CRM's robust sales management capabilities. Understanding the importance of effective support, we have integrated a comprehensive Customer Service module in Open CRM, empowering your team to deliver exceptional service to your clients. This commitment to providing essential tools ensures that every aspect of your business can thrive efficiently.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
AI-Q NVIDIA Blueprint
AWS Marketplace
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Elestio
IBM watsonx.data
Jotform
Kong AI Gateway
Integrations
AI-Q NVIDIA Blueprint
AWS Marketplace
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Elestio
IBM watsonx.data
Jotform
Kong AI Gateway
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$75 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Vendor Details
Company Name
OpenCRM
Founded
2005
Country
United Kingdom
Website
www.opencrm.co.uk
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
