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Description
Imagine having a built-in physician for your Mac that identifies minor issues before they escalate into major complications. While disk and system utilities like our renowned TechTool Pro effectively address disk malfunctions and facilitate data recovery after significant failures, wouldn't it be ideal to identify these issues at an earlier stage? What if there existed a solution that perpetually oversees the critical metrics of your system and conducts routine diagnostics to spot minor glitches before they evolve into catastrophic failures? Meet Checkmate, the health monitoring software designed by Micromat. We developed Checkmate to serve as a robust diagnostic tool that seamlessly integrates into your workflow without being a hindrance. The software intelligently aligns with your routine, conducting tests when your computer is not in use. It meticulously records the results and remains unobtrusive, only notifying you when it detects a critical issue. In such cases, it will prompt you with an alert and display the Checkmate dashboard for your review. This proactive approach ensures your computer remains healthy and efficient, allowing you to focus on your tasks without unnecessary interruptions.
Description
Assist end users in consistently submitting flawless tickets, even when their devices are not connected to the internet. Streamline the diagnostic process for technicians by providing detailed, real-time diagnostics that capture the precise moment an issue occurs, accompanied by a slideshow illustrating the sequence of events leading to the problem before the ticket is submitted—this is particularly beneficial for addressing sporadic and hard-to-recreate issues. Additionally, boost sales with the optional customizable Helpdesk Button, which offers immediate assistance at the simple push of a button, ensuring users can reach out for help effortlessly and efficiently.
API Access
Has API
API Access
Has API
Pricing Details
$53 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Micromat
Country
United States
Website
www.micromat.com/products/checkmate/
Vendor Details
Company Name
Tier2 Technologies
Founded
2018
Country
United States
Website
tier2.tech
Product Features
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
