Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.

Description

The Origins Suite, available both in branches and online, stands out as the swiftest, most robust, and adaptable solution tailored for the expansion of credit unions. Crafted specifically for credit unions, it harnesses contemporary, agile technology to enhance your current back-office operations, ensuring sustainable and resilient growth for the future. By leveraging modern technology and a user-friendly interface, Origins significantly accelerates the account opening procedure, allowing your members to enroll in under half the usual time. Avoid losing potential loan applicants due to a lengthy or complicated process; our straightforward and efficient platform facilitates easy applications for both existing members and newcomers alike. Furthermore, Origins provides streamlined back-office management that complements your existing systems, seamlessly integrating with all current membership and loan workflows. With our rapid and intuitive application process, you can expect speeds that exceed the industry average by more than double. Embrace modern, simple technology that enables account openings anytime and anywhere, making it an indispensable asset for your credit union's growth. This innovative solution not only simplifies operations but also enhances member satisfaction, fostering loyalty and engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Microsoft PowerPoint Yes 
X (Twitter) Yes 
Yelp Yes 

Integrations

Facebook No 
Microsoft PowerPoint No 
X (Twitter) No 
Yelp No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MemberXP

Country

United States

Website

www.memberxp.com

Vendor Details

Company Name

eCU Technology

Country

United States

Website

ecutechnology.com/#solutions

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking No 
Credit Card Management No 
Credit Union Yes 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking Yes 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Loan Origination

Amortization Schedule No 
Audit Trail No 
Closing Documents No 
Compliance Management No 
Customer Database No 
Digital Signature No 
Document Management No 
Fee Management No 
Loan Processing No 
Online Application No 

Alternatives

Alternatives

VeriBranch Reviews

VeriBranch

VeriPark
Delighted Reviews

Delighted

Qualtrics