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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

Description

Offering early insights to large companies to mitigate employee misconduct and internal risks is the core function of eLoomina. This advanced tool for analyzing employee behavior aims to identify potential misconduct at the earliest stage possible. The statistics reveal that internal fraud costs companies an alarming 5% of their annual revenue, with the average loss per incident reaching $130,000. Additionally, a staggering 22% of internal fraud cases result in losses exceeding $1 million, and these schemes typically last around 16 months. It is significant to note that behavioral warning signs were evident in 85% of these incidents, yet most cases go undetected or are uncovered too late. While 40% of discoveries come from tips, 15% through internal audits, and 13% via management reviews, a mere 3% are identified through technological means, highlighting the pressing need for a more proactive approach to corporate risk management. By implementing eLoomina, organizations can not only safeguard their assets but also foster a more transparent and accountable workplace culture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
tawk.to

Integrations

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
tawk.to

Pricing Details

$50 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Median

Founded

2017

Country

United States

Website

www.hellomedian.com

Vendor Details

Company Name

eLoomina

Country

Israel

Website

www.eloomina.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Product Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Alternatives

Alternatives

Risk Monitor Reviews

Risk Monitor

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