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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

Description

Keeping your team informed is crucial for success. With Sprint.ly's Dashboard, you can monitor ongoing and completed tasks as they happen. There's no need to inquire about someone's current work; the information is readily available! It's time to move past Excel for business management! Create instant reports by filtering based on Item Type, Size, Current Status, Date Range, and more! Sprint.ly features a sophisticated search syntax paired with a user-friendly type-ahead interface. If you prefer navigating with your mouse, our intuitive point-and-click search filters simplify ticket discovery. Stay updated on your team's activities in real-time through our comprehensive activity feeds, which also offer insights into productivity metrics. Curious about the timeline for your major feature release? Our Progress view summarizes all project tags into a straightforward progress bar that indicates estimated completion times. Additionally, you'll gain valuable insights into your team's workload and efficiency with our detailed analytics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

APIANT
Bitbucket
BugHerd
Bugsnag
CA Flowdock
ChatBeacon
Chatra
Drift
GitHub
Gitter
Honeybadger
Hubot
Intercom
LiveChat
Re:amaze
Slaask
SnapEngage
Wufoo
Zapier
Zendesk

Integrations

APIANT
Bitbucket
BugHerd
Bugsnag
CA Flowdock
ChatBeacon
Chatra
Drift
GitHub
Gitter
Honeybadger
Hubot
Intercom
LiveChat
Re:amaze
Slaask
SnapEngage
Wufoo
Zapier
Zendesk

Pricing Details

$50 per month
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Median

Founded

2017

Country

United States

Website

www.hellomedian.com

Vendor Details

Company Name

Sprint.ly

Founded

2011

Country

United States

Website

sprint.ly

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Product Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Alternatives

Alternatives