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Description
Matter launches Feedback Friday every week, creating an opportunity for your team to engage in meaningful feedback exchanges. This event allows team members to publicly acknowledge each other through Kudos on platforms like Slack or Microsoft Teams, fostering a culture of appreciation and support. As team members react and express their gratitude, the atmosphere of collaboration becomes even more pronounced. Enhance team involvement by utilizing integrated Slack reminders, tracking feedback streaks, and providing insightful recaps. Begin with Kudos and elevate your team's capabilities through skill-focused surveys and ongoing feedback mechanisms. With Matter, you can easily implement regular feedback sessions throughout the year, selecting from over 30 professional skills to assess and improve upon consistently. Additionally, you can utilize a personalized feedback link to collect insights via text, email, or Slack, all without the need for sign-ups. Make feedback a seamless part of your team’s routine to encourage continuous growth and development.
Description
Collecting, evaluating, and acting upon customer feedback can be quite challenging, especially when it's done manually and on a case-by-case basis. Feedback often pours in from various customer support channels, but without proper consolidation, it gets buried and forgotten. The process of extracting feedback from multiple platforms is not only tedious but also complicated by the different formats used across these tools. It's time to move away from that endless spreadsheet that nobody ever looks at. The manual tagging of feedback takes up valuable time and creates documents that are difficult to interpret, leading to disinterest in the insights provided. By focusing solely on what your customers truly desire, you can significantly boost retention, with an increase of just 5% potentially translating to profit growth of 25% to 95%. Pliik offers a seamless integration with your customer communication platforms, automatically categorizing, storing, and organizing feedback for you. Connect effortlessly with the feedback tools your team prefers, highlight the most pressing topics, and disseminate your insights throughout the team effectively. Staying informed about your feedback has never been easier, and with Pliik, you can ensure that your customer's voice is always prioritized.
API Access
Has API
API Access
Has API
Integrations
Slack
Appbot
GitHub
Gmail
Google Docs
Google Forms
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Integrations
Slack
Appbot
GitHub
Gmail
Google Docs
Google Forms
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Pricing Details
$4 per seat per month
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Matter
Founded
2017
Country
United States
Website
matterapp.com
Vendor Details
Company Name
pliik
Founded
2019
Country
Switzerland
Website
pliik.dev
Product Features
Employee Recognition
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
