Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Work better with your remote team by getting to know them. Marlee can help you improve team dynamics and create a great team environment. It's a great tool for revealing your hidden talents and blindspots. Effective collaboration is key to achieving good results. You use tools like Trello and Slack to collaborate with your team on projects! What are you doing to improve and understand the human dynamics in collaboration? It's time for you to start using a tool which helps you bring out the very best in yourself and other people at work. In just minutes, you'll discover your unique 'fingerprint.' This is what makes you and your team tick.
Description
Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Marlee
Country
Australia
Website
getmarlee.com
Vendor Details
Company Name
Reddy
Founded
2019
Website
reddy.io
Product Features
Coaching
Appointment Scheduling
No
Billing & Invoicing
No
Business Coaching
Yes
Client Management
No
Goal Setting / Tracking
No
Life Coaching
Yes
Mentor/Coach Matching
Yes
Program Management
No
Progress Tracking
No
Sport Coaching
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No