Solidroad Reviews

Open LMS is the world’s largest commercial provider of hosting services and support services for open-source Moodle™. Since 2005, we have efficiently supported educational institutions and companies with a suite of technology and level of customer service that allows Learning & Development professionals, LMS administrators, and instructors to focus on creating quality learning and an engaging learning experience that allows both learners and stakeholders to enjoy learning and track learning results. We’re part of Learning Technology Group plc (LTG), a leader in the workplace digital learning and talent management market that has been recognized as a strategic leader in digital learning on the Fosway 9-Grid™ for five consecutive years.

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.