Solidroad Description
Solidroad is an innovative training platform that leverages artificial intelligence to enhance the skills of customer support teams, functioning similarly to a "flight simulator" for their training needs. This platform enables teams to deliver customized training experiences on a large scale through its simulation tool, where representatives can engage in mock calls with an AI while receiving tailored coaching and constructive feedback. In addition to training, Solidroad offers comprehensive solutions for hiring and onboarding, making it a valuable resource for some of the most prominent contact center and customer support organizations worldwide. By utilizing advanced simulation techniques, Solidroad ensures that teams are well-prepared to handle real-world customer interactions effectively.
Solidroad Alternatives
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Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
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Squaretalk
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Showpad
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360Learning
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Pricing
Pricing Starts At:
$10 per user per month
Integrations
No Integrations at this time
Company Details
Company:
Solidroad
Headquarters:
Ireland
Website:
www.solidroad.com
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support
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