Best Call Recording Software of 2025

Find and compare the best Call Recording software in 2025

Use the comparison tool below to compare the top Call Recording software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Jiminny Reviews
    Top Pick
    See Software
    Learn More
    Jiminny is a leading Conversation Intelligence platform designed to capture and analyze key go-to-market insights across video, voice, and email. Powered by AI, it automates data entry into your CRM, saving your team time and improving productivity. Jiminny enables revenue teams to focus on selling smarter, achieving faster growth, and closing more deals. With its intuitive interface and actionable insights, Jiminny equips managers to effectively develop their teams and helps executives make confident, data-driven decisions. The platform delivers measurable ROI within six months, offering a seamless onboarding process and a user-friendly experience. Empower your business with Jiminny to transform conversation intelligence into a driver of revenue growth.
  • 2
    Fathom Reviews
    See Software
    Learn More
    Fathom is the free AI meeting assistant that instantly records, transcribes, and summarizes your Zoom, Meet, or Microsoft Teams meetings so you can focus on the conversations instead of taking notes. Fathom is an AI-driven meeting assistant that automatically records, transcribes, and summarizes your virtual meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Designed to save time and increase productivity, Fathom generates actionable summaries in under 30 seconds and syncs with your CRM for streamlined follow-ups. The platform's unique features include real-time transcription, meeting highlights, and the ability to share clips, making it ideal for teams looking to improve meeting efficiency and reduce administrative work.
  • 3
    CloudTalk Reviews
    Top Pick

    CloudTalk

    CloudTalk

    $25.00/month (billed annually)
    1,561 Ratings
    See Software
    Learn More
    Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).
  • 4
    RingCentral RingEX Reviews
    Top Pick
    RingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.
  • 5
    CallFinder Reviews
    CallFinder empowers you to transform your call recordings into essential resources by pinpointing opportunities for enhancement that can drive your business's success. These recordings can be distributed to aid department leaders and managers in pinpointing particular calls or team members that may need extra support or training. The versatility of CallFinder’s speech analytics technology unlocks numerous avenues for extracting value from your call recordings, offering vital business insights and customer intelligence to facilitate informed decision-making.
  • 6
    Shape Software Reviews
    Top Pick
    Shape Software's purpose-built sales and marketing automation software empowers you to manage all aspects of your business from one platform. The cloud-based software from Shape offers many tools to help you manage and automate your online marketing, promotions via text, email and digital marketing ads, capture leads from online sources, nurture prospects and customers and project manage your day. You can also offer customers a secure portal to streamline your intake processes, systematically score leads with ShapeIQ, and run detailed custom reporting. Start growing your revenue with Shape's flexible suite of services today.
  • 7
    Twilio Reviews
    Top Pick
    Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform. Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.
  • 8
    VirtualPBX Reviews
    Top Pick
    At VirtualPBX, we offer a comprehensive suite of communication solutions tailored specifically for businesses like yours. This includes our versatile business phone plans, which are designed to be both flexible and scalable, allowing you to customize features such as call routing, voicemail, and conferencing to meet your organization's unique needs. With our contact center solutions, we empower you to enhance your customer service and support efforts through features like interactive voice response (IVR), call queuing, and real-time monitoring. Additionally, our business texting service enables convenient communication with both customers and colleagues via SMS. And if you're looking to transition from traditional analog phone systems, our Airdial Pots replacement solutions offer a seamless move to modern, cloud-based alternatives. Overall, at VirtualPBX, we're dedicated to equipping businesses like yours with the necessary tools to streamline communication, improve customer service, and enhance overall productivity. Get a free demo today!
  • 9
    CallHub Reviews
    Top Pick
    CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!
  • 10
    CallTrackingMetrics Reviews

    CallTrackingMetrics

    CallTrackingMetrics

    $79 per month
    843 Ratings
    CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.
  • 11
    CallShaper Reviews

    CallShaper

    CallShaper

    $75 per month
    25 Ratings
    A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
  • 12
    Kixie PowerCall & SMS Reviews
    Top Pick
    Kixie: Smarter Calling & Texting for Revenue Teams Kixie is the AI-powered sales engagement platform that helps teams connect faster, close more deals, and scale effortlessly—all while keeping it personal. 🔥 Outbound Sales: Boost connection rates up to 400% with AI-powered Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention. 🚀 Marketing: Automate calls & texts for instant follow-ups and high-converting outreach—without the manual work. 📞 Inbound Sales & CS: Handle more calls with smart CRM-based routing, shared SMS inboxes, and instant auto-replies. 📊 RevOps & Leadership: Get AI-driven insights, real-time coaching tools, and advanced analytics to level up your team. 💥 Supercharge your sales team today! Visit our website to get started for free, no credit card required.
  • 13
    Close Reviews
    Top Pick
    Close is the top CRM for small businesses and startups looking to win more deals in less time. Your team can communicate with prospects or customers in one place using built-in SMS, email, and calling. It's an all-in-one platform that you can use as a standalone tool without the need for any additional sales email tools or calling products. Close is cloud-based and affordable. It's also easy to use and has straight-forward pricing. This makes it a great fit for small and medium-sized businesses. Plans start at $49//month. Close was designed to make salespeople as efficient as possible. With just one click, you can make and receive calls. All calls are automatically logged (no need to enter any data manually!). The phone rings and leads activity information is displayed immediately. This means that you always have the data you need! Support is available via email, phone, FAQ documentation online, and a self service knowledge base.
  • 14
    CASH+ Call Recording Software Reviews

    CASH+ Call Recording Software

    Hansen Software Corp

    $2895.00/one-time/user
    2 Ratings
    CASH+ is simple to use, which saves you time and energy. Recording line side audio on Analog, PRI, or SIP lines. It's easy to locate specific calls using a variety criteria. Automated reporting ensures that you get what you need quickly. Check out the demo to see it for yourself.
  • 15
    VSLogger Call Recorder Reviews

    VSLogger Call Recorder

    Versadial Solutions

    $96/Channel/Year
    1 Rating
    Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.
  • 16
    LiveAgent Reviews
    Top Pick

    LiveAgent

    Quality Unit

    $15.00/month/user
    147 Ratings
    LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.
  • 17
    Zadarma Reviews
    Top Pick
    Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.
  • 18
    CallRail Reviews

    CallRail

    CallRail

    $45.00/month
    4 Ratings
    CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.
  • 19
    Fireflies.ai Reviews

    Fireflies.ai

    Fireflies

    $10 per user per month
    4 Ratings
    Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More
  • 20
    Gong Reviews
    Gong is a robust AI-powered revenue platform that enables businesses to centralize their revenue workflows and optimize engagement strategies. It integrates with existing CRMs, providing in-depth customer insights, accurate forecasting, and improved sales execution. Gong's platform supports teams by offering data-driven intelligence on customer interactions, eliminating redundant tasks, and improving productivity. With Gong’s tools like Gong AI and Gong Data Engine, companies can streamline operations, enhance sales coaching, and drive business outcomes more effectively.
  • 21
    Aircall Reviews
    Aircall is the cloud-based phone service of choice for 3+ users modern brands. We integrate seamlessly with the most popular CRMs and Helpdesk tools to help sales and support teams communicate clearly. Administrators can instantly add numbers to 100+ countries, scale their team according to seasonality, gain deep insights through real-time analytics, and get detailed insights. Aircall is trusted worldwide by more than 3000 companies via desktop and mobile apps. Start a risk-free trial today!
  • 22
    PhoneWagon Reviews

    PhoneWagon

    PhoneWagon

    $10.00/month
    2 Ratings
    PhoneWagon is the #1 rated call tracking software. Beautiful, simple, easy to use 14-day free trial (no need to credit card). You can create a campaign in less than 30 seconds using local or toll-free numbers. PhoneWagon helps businesses to grow by helping them understand which marketing campaigns have the highest return on investment. We also provide world-class customer service via our voice and text messaging communications tools. PhoneWagon, a beautiful and easy-to-use call tracker software, helps digital marketing agencies and clients to understand which campaigns are most effective. 93% of businesses rely upon phone calls to convert leads to paying customers. Marketing agencies can prove to clients that they are driving inbound phone calls that lead to paying customers. Marketing agencies can maintain a consistent brand by using our white-labeled dashboard to provide their clients with a beautiful interface to view all their phone calls, texts, and other information.
  • 23
    Talkdesk Reviews

    Talkdesk

    Talkdesk

    $45 per month
    2 Ratings
    Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.
  • 24
    RingCentral Automatic Call Recording Reviews
    The Automatic Call Recording functionality of RingCentral MVP allows for effortless recording of both incoming and outgoing calls. With a user-friendly setup that requires only a few clicks, this powerful feature facilitates seamless recording across any device connected to your RingCentral network. Utilizing the RingCentral MVP Automatic Call Recording capability, users can not only download and playback recorded discussions but also send them as email attachments; this allows for straightforward access and examination of calls for training or customer service needs. Furthermore, it aids in the documentation of conversations while ensuring precise legal and compliance records are maintained, enhancing operational efficiency for businesses.
  • 25
    Five9 Reviews

    Five9

    Five9

    $100.00 per user per month
    2 Ratings
    Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.
  • Previous
  • You're on page 1
  • 2
  • 3
  • 4
  • 5
  • Next

Call Recording Software Overview

Call recording software is a type of technology designed to capture and save conversations that take place over telephone lines. It is commonly used by businesses, government agencies, telemarketers, and other organizations to create records of important phone calls. Call recording software can be used for customer service purposes, legal investigations, and customer retention strategies.

Call recording software works by connecting directly to the telephone line or audio device. The software then starts automatically when a call begins and records both sides of the conversation until the call ends. The recordings are stored as digital files on a computer or server that can be accessed at any time for playback or further analysis. The recordings may also be exported in various formats so they can be shared with others or kept as evidence in legal matters.

There are several different types of call recording software available on the market today with varying features and levels of sophistication. Generally speaking, these products allow users to record incoming calls, outgoing calls, conference calls, voicemails, text messages, faxes, emails and more. Most modern products also provide additional features such as caller ID monitoring, live listening capabilities (so you can listen to a conversation while it’s taking place), automatic redialing (so you don’t need to dial each time you want to start a new call), password protection (to prevent unauthorized access), searchable databases (so you can easily locate past recordings), transcription services (to turn audio into text) and more.

In addition to providing an easy way to capture conversations between two parties over the phone line, many call recording solutions also include tools for analyzing recordings. These tools include natural language processing algorithms that enable users to quickly search through recorded conversations for phrases or keywords associated with particular topics; sentiment analysis algorithms that help identify positive or negative sentiment expressed during a call; voice recognition capabilities that let users easily identify who was speaking on any given call; automated transcriptions which convert speech into written words for easy reading; analytics dashboards that present data collected from multiple sources in an organized way; and more.

Overall, call recording software provides invaluable insight into how sales teams communicate with clients/customers and how support teams handle difficult situations - all while simultaneously reducing legal liabilities associated with miscommunications due to human error/forgetting details from verbal conversations in business interactions over the phone line.

Why Use Call Recording Software?

  1. Call recording software offers many benefits to both businesses and individuals. Here are some reasons why people might choose to use it:
  2. Enables users to easily store phone conversations for future reference. This can be particularly useful in the workplace for training purposes, or for documenting customer service complaints and other interactions requiring follow-up or future action.
  3. Increases productivity by eliminating time-consuming note-taking or transcription tasks when speaking on the phone with colleagues, clients, customers and other individuals who need information quickly and accurately communicated.
  4. Enhances security by providing an audit trail of communications that can be used in legal disputes or internal investigations related to employee misconduct or compliance issues.
  5. Improves customer service by allowing managers to review team members’ interactions with customers before making any decisions regarding their performance.
  6. Saves money on expensive workforce resources needed to transcribe calls manually into written format because recordings can be played back as often as needed without requiring additional staff costs associated with manual transcription processes.

The Importance of Call Recording Software

Call recording software is an important tool for today’s businesses. It can be used to ensure customer satisfaction, maintain regulatory compliance, and even provide evidence in the event of legal disputes. This type of software enables businesses to record conversations with clients or customers over the phone or online in order to protect their interests and gather helpful insights into the customer experience.

Firstly, call recording software helps a company ensure customer satisfaction. By recording calls between staff and customers, companies can review how conversations were handled, what was discussed, and how clients were treated in order to improve service delivery. This is especially useful for large organizations where there are many customer interactions taking place at any given time. With recorded calls, it becomes easier for managers to identify training opportunities and areas of improvement across the operation.

Secondly, call recording software can help businesses remain compliant with various regulations that apply to customer communications. Companies often have to store customer data securely while also ensuring they don't share sensitive information with unauthorized people; by recording conversations as they occur, companies have evidence if issues arise during future audits or investigations conducted by law enforcement agencies or industry regulators.

Finally, recordings made using call recording software can become invaluable pieces of evidence if a business needs to defend itself against legal disputes such as breach-of-contract claims or employment issues related to staff conduct on customer calls. In these cases having audio recordings helps determine what actually happened during a conversation which allows key individuals involved in the dispute to make their case more effective.

Overall, call recording software offers many benefits for businesses including improved customer satisfaction levels through better oversight of operations; increased levels of regulatory compliance; and secure documentation needed for potential legal disputes that could cost a business heavily both financially.

Features of Call Recording Software

  1. Automated Call Recording: Many call recording software solutions offer a way to record calls automatically, so you don’t have to remember to press a button or initiate the recording yourself. This enables organizations to ensure that all calls are captured for accuracy and clarity purposes.
  2. Searchable Database of Recordings: With today’s powerful storage capacity, users can store and recall hundreds of hours of recordings across different conversations with different customers in an easy-to-search database. This provides companies with the ability to quickly and easily review previous conversation histories with customers when needed.
  3. Audio Quality Optimization: Most modern call recording software solutions include features that allow businesses to adjust audio settings such as gain control, compression/equalization ratios, reverb levels, and more, so they can produce clear recordings every time without too much distortion or noise pollution.
  4. Cloud Storage Integration: For businesses looking for extended scalability options and disaster recovery capabilities in their call recording software solution, many providers offer cloud storage integration as part of their package offering - allowing companies to back up recordings offsite for extra security measures or transfer them quickly from one site location to another during peak times when bandwidth demands might be high in a particular office location or region.
  5. Analytics & Reporting Tools: Many call recording software platforms include comprehensive analytics tracking tools designed specifically for business use cases, offering insights into customer experience metrics like average hold time and first contact resolution rate which can help improve customer service training opportunities on areas where room for improvement exists within organizational operations practices over time - giving both managers and employees instant visibility into key performance indicators which could affect the overall customer journey if left unchecked over periods of sustained activity (e.g., peak call volumes).

What Types of Users Can Benefit From Call Recording Software?

  • Small Business Owners: Call recording software can help small business owners monitor employee calls, ensuring efficiency and better customer service. It can also be used for quality assurance purposes.
  • Sales Professionals: Call recording software allows sales professionals to review calls and make adjustments to ensure maximum effectiveness of their pitch. They can also use recordings for training purposes.
  • Customer Service Agents: Call recording software enables customer service agents to track customer interactions, as well as use past conversations to inform future decisions on how best to serve customers.
  • Training Managers: Call recording software helps training managers track employee progress and measure the effectiveness of their coaching methods.
  • Compliance Officers: Call recording software is ideal for compliance officers, as it enables them to quickly identify non-compliant behaviors on the phone and take corrective action.
  • Legal Teams: By using call recordings, legal teams can have a record that they can refer back when needed during legal disputes or investigations.
  • HR Departments: Recording calls gives HR departments a reference in case an employment dispute arises, so they are able to investigate issues accurately and fairly.

How Much Does Call Recording Software Cost?

Call recording software can vary in cost depending on the features and capabilities it offers. Generally, entry-level systems may cost around $100, while advanced systems that offer multi-channel and transcription capabilities may cost upward of $1,000 or more. Systems at the higher end of the price range may also require hardware that needs to be installed by a professional. Additionally, some cloud call recording solutions may require an ongoing monthly fee for services and storage.

When choosing a call recording solution, it’s important to take into consideration all the features and costs associated with each system before making a decision. It’s also important to factor in the long-term expenses related to maintenance, repairs, or upgrades that you might need over time as technology advances. By doing this research ahead of time, you can ensure that you choose the best call recording software for your unique business needs at the right price point for your budget.

Risks To Be Aware of Regarding Call Recording Software

  • Privacy: Call recording software can compromise the privacy of customers and employees by collecting sensitive personal data, such as credit card numbers or private conversations.
  • Security: As with any other type of software, call recording solutions are vulnerable to malicious attacks such as unauthorized access and data theft.
  • Legal Compliance: Depending on the region, there may be legal hurdles to consider when using call recording tools, in particular pertaining to GDPR regulations.
  • Data Storage: If the recordings are stored on-site, sensitive customer data is placed at risk from potential hardware failure or burglary. The use of cloud storage presents its own risks which must be carefully considered.
  • Human Error: Finally, human error could potentially lead to problems if recordings are corrupted or accidentally deleted due to user error or inadequate training on how to use the software correctly.

Call Recording Software Integrations

Call recording software can integrate with many different types of software. This includes customer relationship management (CRM) solutions, which allow businesses to track customer interactions and store data about customers for more effective marketing and customer service. Contact center solutions are another type of software that can be integrated with call recording software, allowing businesses to better manage and monitor their contact centers. Additionally, analytics software can be used in combination with call recording to gain insights into customer behavior on calls, such as average handle times or sentiment analysis. Finally, speech-recognition and voice-recognition technology can also be used together with call recording to extract keywords or phrases from recordings for further analysis or potentially automated transcriptions of conversations.

Questions To Ask Related To Call Recording Software

  1. What is the cost of the software? Is there an upfront fee and a monthly fee? Are there any hidden costs or additional fees?
  2. Does the software come with any technical support options in case I have questions or issues with its use?
  3. Is the call recording software compatible with my current phone system and infrastructure, including operating systems, VoIP networks, etc.?
  4. Does the software offer encryption for greater security?
  5. How easy is it to search through recorded calls, and will I be able to export recordings from their current format into another if necessary?
  6. Can the call recordings be stored on a local system or in a cloud-based platform for remote access and team collaboration?
  7. What are the features of this particular software that sets it apart from others on the market?
  8. Does this level of service accommodate international calls as well as domestic ones?