Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manpower operates in 80 countries globally, establishing itself as the foremost authority in both temporary and permanent staffing solutions, which cater to businesses of varying sizes and enhance their agility and competitive edge. Our associates benefit from our exclusive training and development center, featuring over 4,000 courses, which equips them with the necessary skills to contribute to your business from the very start. In order to navigate the complexities of the modern workforce, it is essential to have talent solutions that align with your business strategy and fulfill your workforce requirements. We collaborate closely with you to provide the necessary staffing flexibility and business agility, enabling you to access the talent you require while identifying potential areas for efficiency improvement that may have gone unnoticed. By thoroughly examining each assignment, we gain insights into your company, its goals, and the specific talent needed to drive success. This in-depth understanding allows us to tailor our services to meet your unique demands effectively.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
API Access
Has API
Integrations
Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS
Integrations
Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ManpowerGroup
Founded
1948
Country
United States
Website
www.manpowergroup.com/workforce-solutions/manpower
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning