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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Manpower operates in 80 countries globally, establishing itself as the foremost authority in both temporary and permanent staffing solutions, which cater to businesses of varying sizes and enhance their agility and competitive edge. Our associates benefit from our exclusive training and development center, featuring over 4,000 courses, which equips them with the necessary skills to contribute to your business from the very start. In order to navigate the complexities of the modern workforce, it is essential to have talent solutions that align with your business strategy and fulfill your workforce requirements. We collaborate closely with you to provide the necessary staffing flexibility and business agility, enabling you to access the talent you require while identifying potential areas for efficiency improvement that may have gone unnoticed. By thoroughly examining each assignment, we gain insights into your company, its goals, and the specific talent needed to drive success. This in-depth understanding allows us to tailor our services to meet your unique demands effectively.

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
ULAP SBCaaS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ManpowerGroup

Founded

1948

Country

United States

Website

www.manpowergroup.com/workforce-solutions/manpower

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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