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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RP software consolidates all necessary tools into one platform, allowing you to prioritize growth over logistical challenges. With three decades of industry expertise embedded in its core, our technology is designed to meet your needs. The development process is driven by customer feedback, resulting in an intuitive interface tailored for usability. Each client is paired with a dedicated analyst to guarantee superior support, eliminating the hassle of call centers, scripted responses, and automated systems. We strive to provide exceptional service. Our software seamlessly integrates with leading applications and platforms to reduce expenses and enhance operational efficiency. Why should only large enterprises benefit from intelligent automation, efficient business processes, and critical insights into customer behavior? We recognize the complexities of moving from a legacy system, which is why our comprehensive approach utilizes proven methods to ease your transition. This ensures that your organization can adapt smoothly while maximizing productivity.

Description

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Magstar

Founded

1983

Country

Canada

Website

www.magstarinc.com

Vendor Details

Company Name

Numonix

Founded

2013

Country

United States

Website

numonixrecording.com

Product Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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