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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Amazon Connect
Blotout
Facebook
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Meltano
Pandium
Salesforce
Seismic Learning
Video RTC
X (Twitter)
Zendesk

Integrations

Aircall
Amazon Connect
Blotout
Facebook
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Meltano
Pandium
Salesforce
Seismic Learning
Video RTC
X (Twitter)
Zendesk

Pricing Details

$19 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

MaestroQA

Founded

2013

Country

United States

Website

www.maestroqa.com

Vendor Details

Company Name

inConcert

Founded

2001

Country

United States

Website

inconcertcc.com/en/products/omnichannel-contact-center

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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