Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A robust scheduling solution for Jira Cloud that integrates MS Project-level features, enabling a seamless .mpp round-trip without data loss. This advanced scheduling engine offers capabilities like critical path analysis, baseline management, and the ability to set Fixed Duration, Work, or Units, along with various typed dependencies. Additionally, it includes resource capacity management and a protected Planning Space that facilitates explicit push/pull synchronization, ensuring that all project details are accurately maintained during the process. This comprehensive tool enhances project management efficiency while keeping the integrity of your scheduling data intact.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Project
monday AI work platform

Integrations

Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
Microsoft Project
monday AI work platform

Pricing Details

$1 USD/user/month
$1 USD per user per month. Free trial available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Be On Time

Website

be-on-ti.me/products/msp-planner-for-jira

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Agile Project Management Tools

Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Alternatives

SalesForge CRM Reviews

SalesForge CRM

DevSamurai

Alternatives

Jira Reviews

Jira

Atlassian
Jira Reviews

Jira

Atlassian
ArcTicketing Reviews

ArcTicketing

Archarina