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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

At the Concierge Desk, every moment is crucial, as guests require immediate information, and unnecessary steps can hinder service efficiency. The Concierge Suite provides a user-friendly task log with an enhanced workflow designed to streamline guest interactions. Concierges are adept at juggling multiple tasks simultaneously, and the ability to customize your task log according to your specific needs significantly boosts productivity. Our system enables you to accomplish your responsibilities with fewer clicks, allowing for the creation of personalized directions and printables while saving frequently used routes. You can easily locate nearby businesses, access maps, and obtain directions to assist guests promptly. Additionally, you can share this information directly with guests to ensure they reach their destinations efficiently. The system features a trackable texting capability, enabling seamless communication with guests while maintaining a history of past messages for easy reference. Moreover, our print-on-demand document library minimizes paper waste by allowing e-sending of custom itineraries and confirmations. To maintain a cohesive brand image, the platform also offers updated custom layouts for confirmations and itineraries, ensuring your team remains informed and aligned. This comprehensive suite of tools ultimately enhances the guest experience while boosting operational efficiency.

Description

VenueStack is venue management software for nightclubs, lounges, beach clubs, festivals and ticketed event venues. It combines ticket sales, table reservations with deposits, and multi-entry passes with the tools staff use on the night: a door scanner for phones and iPads that keeps working offline, a shared door counter, and a live floor map for seating, moving and completing reservations. Guests buy from the venue's branded booking page or website widgets and pay through the venue's own Stripe account by card, Apple Pay or Google Pay, then keep their tickets, bookings and passes in a passwordless customer account or in Apple Wallet and Google Wallet. Owners and managers get a customer list with tags, email campaigns, guest chat with an optional AI concierge, Pulse alerts for anything that needs attention during service, role-based staff permissions, and reports on sales, tickets, tables, passes and door counts. Support is provided through a help center, guided in-app walkthroughs, email and in-app chat. VenueStack is offered as one plan with every feature and a 14-day free trial.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apple Pay No 
Apple Wallet No 
Facebook Messenger Yes 
Google Ads No 
Google Analytics No 
Google Maps Yes 
Google Pay No 
Google Wallet No 
Meta Pixel No 
Microsoft Outlook Yes 
OpenTable Yes 
Opera Yes 
Skype Yes 
Stripe No 
Stripe Connect No 
Ticketmaster Yes 
TikTok Ads No 
Yelp Yes 

Integrations

Apple Pay Yes 
Apple Wallet Yes 
Facebook Messenger No 
Google Ads Yes 
Google Analytics Yes 
Google Maps No 
Google Pay Yes 
Google Wallet Yes 
Meta Pixel Yes 
Microsoft Outlook No 
OpenTable No 
Opera No 
Skype No 
Stripe Yes 
Stripe Connect Yes 
Ticketmaster No 
TikTok Ads Yes 
Yelp No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$180/month
One plan with every feature: $200 per month, or $180 per month billed annually ($2,160 per year), per venue. 14-day free trial. No contracts, no feature tiers.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MS Shift

Founded

2005

Country

United States

Website

ms-concierge.com

Vendor Details

Company Name

VenueStack

Founded

2026

Website

www.venuestack.io

Product Features

Product Features

Venue Management

VenueStack serves as a comprehensive solution for nightclubs, lounges, beach clubs, festivals, and various event locations. It enables ticket sales, online table reservations with deposits, and the option to purchase multi-entry passes, all from a single personalized booking page or website widgets. Customers can conveniently pay using credit cards, Apple Pay, or Google Pay, and they have the option to add tickets to their Apple or Google Wallet. On event nights, staff can effortlessly check in guests using a phone or iPad, even without internet access, and manage the venue's layout with a real-time table map. Enjoy a complete package with all features included and a 14-day free trial to explore.

Attendee Management Yes 
Billing & Invoicing No 
Contract Management No 
Customer Management Yes 
Event Management Yes 
Food & Beverage Management No 
Multi-Facility No 
Reservations Management Yes 
Resource Booking No 
Sales Management No 
Staff Management Yes 

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