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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.

Description

Designed as a cloud-native microfinance management platform, it stands out by enabling SACCOs and lending institutions to eliminate paper use and enhance operational efficiency through the digital management of customer information and transactions. With this platform, you can access your data and assist your customers whenever it suits you, eliminating the need for a physical office presence. We bring banking services directly to you, allowing customers to make deposits or withdrawals through any of our affiliated banks. Additionally, you can easily conduct automatic reconciliations for bank accounts, while your customers enjoy seamless access to their accounts via our online and mobile banking services. The platform simplifies the tracking of expenses, payables, receivables, and inventory management. You can upload bulk schedules for the software to handle your accounting needs efficiently. By offering improved control and visibility over your branches, customers can be serviced at any location they prefer. Furthermore, we allow you to customize user permissions, such that a teller may only have access to transaction-related functions, ensuring security and efficiency within your operations. This tailored approach empowers you to manage your microfinance operations with greater flexibility and precision.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Hangouts No 
TeamViewer No 
Zoom No 

Integrations

Google Hangouts Yes 
TeamViewer Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Agent IQ

Founded

2015

Country

United States

Website

www.agentiq.com

Vendor Details

Company Name

Ensibuuko Technologies

Founded

2014

Country

Uganda

Website

ensibuuko.com/products/microfinance-and-saccos

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union Yes 
Investment Banking No 
Multi-Branch Yes 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management Yes 
Securities Management Yes 
Transaction Monitoring Yes 

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