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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Lydoh functions as a cloud-based AI front desk solution tailored for independent healthcare practices such as medical, dental, veterinary, chiropractic, and med spa facilities. Operating continuously, it handles incoming phone calls, addresses common inquiries with practice-approved responses, and collects appointment requests, refills, and other inquiries for staff evaluation. Healthcare practices can utilize a specific phone number, obtain summaries of both answered and missed calls, send out appointment reminders, and engage with patients via text messaging. Customizable after-hours procedures allow for the routing of urgent calls to an available provider, while the dashboard keeps track of call logs and escalation events. Designed to refrain from offering diagnoses or medical advice, Lydoh ensures that emergencies are directed to the appropriate emergency services. Eligible practices have the option to enter into a Business Associate Agreement. Additionally, the service is complemented by a user-friendly web dashboard and mobile access, facilitating effective management of practice communications, thereby enhancing the overall efficiency of patient interactions. This comprehensive approach aims to streamline operations while prioritizing patient safety and satisfaction.

Description

SimboConnect serves as an Intelligent Virtual Assistant (IVA) designed for healthcare providers of all sizes, offering a Software as a Service (SaaS) solution that streamlines both incoming and outgoing phone communications. This innovative bot efficiently engages with patients over the phone, addressing a wide range of inquiries from simple appointment scheduling to complex medical refill requests, callback inquiries, and more, while autonomously resolving some requests and directing others to appropriate staff members to ensure that no appointments or tasks slip through the cracks. Furthermore, SimboConnect presents patient interactions in a structured format, paving the way for extensive automation and insightful analytics. With its comprehensive 360-degree follow-up dashboard, healthcare professionals can access a complete history of patient communications in one centralized location. Patients appreciate the immediate responses without the hassles of lengthy wait times or cumbersome interactive voice response systems, while healthcare facilities benefit from the assurance that no calls or appointment requests are overlooked, ultimately enhancing the overall patient experience. This seamless integration into healthcare practices not only boosts efficiency but also fosters stronger patient-provider relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Make Yes 
Zapier Yes 

Integrations

Make No 
Zapier No 

Pricing Details

$49/month
The Text plan is $49/month and does not include AI voice answering. The pricing index lists After Hours at $99/month with 300 voice minutes and Frontdesk at $249/month with 1,200 minutes; usage beyond included minutes is $0.25/minute. Other Lydoh product pages advertise a flat $199/month plan with unlimited calls and no overage. A 14-day free trial is available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Zuzis LLC

Founded

2026

Country

United States

Website

lydoh.com

Vendor Details

Company Name

Simbo AI

Founded

2019

Country

United States

Website

www.simbo.ai/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

No Alternatives

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