Hello Patient Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff.

In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances.

When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

Pricing

Pricing Information:
Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Integrations

Reviews

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Company Details

Company:
Hello Patient
Website:
www.hellopatient.com
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Media

When a patient calls, a Hello Patient AI agent answers, confirms their identity, books the appointment, and texts a confirmation, with no hold and no voicemail.

When a patient calls, a Hello Patient AI agent answers, confirms their identity, books the appointment, and texts a confirmation, with no hold and no voicemail.

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
On-Premises
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Hello Patient Features and Options

Patient Scheduling Software

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Patient Engagement Software

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Dental Software

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Optometry Software

Appointment Management
Patient Records
Recall Tracking

Dermatology Software

HIPAA Compliant
Scheduling

Hello Patient User Reviews

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