Average Ratings 55 Ratings
Average Ratings 0 Ratings
Description
                    AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.
                
            
        
            Description
                    Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
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            Deployment
            
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                Deployment
            
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                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com/
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Product Features
Auto Dialer
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Reporting
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Lead Management
                                        
                                    
                                    
                                    
                                        Power Dialer
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Preview Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                            
                        Conversational AI
                                        Code-free Development
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        For Developers
                                        
                                    
                                    
                                    
                                        Intent Recognition
                                        
                                    
                                    
                                    
                                        Multi-Languages
                                        
                                    
                                    
                                    
                                        Omni-Channel
                                        
                                    
                                    
                                    
                                        On-Screen Chats
                                        
                                    
                                    
                                    
                                        Pre-configured Bot
                                        
                                    
                                    
                                    
                                        Reusable Components
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Speech Recognition
                                        
                                    
                                    
                                    
                                        Speech Synthesis
                                        
                                    
                                    
                                    
                                        Virtual Assistant
                                        
                                    
                            
                        Speech Recognition
                                        Audio Capture
                                        
                                    
                                    
                                    
                                        Automatic Form Fill
                                        
                                    
                                    
                                    
                                        Automatic Transcription
                                        
                                    
                                    
                                    
                                        Call Analysis
                                        
                                    
                                    
                                    
                                        Concatenated Speech
                                        
                                    
                                    
                                    
                                        Continuous Speech
                                        
                                    
                                    
                                    
                                        Customizable Macros
                                        
                                    
                                    
                                    
                                        Multi-Languages
                                        
                                    
                                    
                                    
                                        Specialty Vocabularies
                                        
                                    
                                    
                                    
                                        Speech-to-Text Analysis
                                        
                                    
                                    
                                    
                                        Variable Frequency
                                        
                                    
                                    
                                    
                                        Voice Recognition
                                        
                                    
                            
                        Transcription
                                        AI / Machine Learning
                                        
                                    
                                    
                                    
                                        Annotations
                                        
                                    
                                    
                                    
                                        Audio/Video File Upload
                                        
                                    
                                    
                                    
                                        Automatic Transcription
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        For Manual Transcription
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Multi-Language Support
                                        
                                    
                                    
                                    
                                        Natural Language Processing (NLP)
                                        
                                    
                                    
                                    
                                        Playback Controls
                                        
                                    
                                    
                                    
                                        Speech Recognition
                                        
                                    
                                    
                                    
                                        Subtitles
                                        
                                    
                                    
                                    
                                        Text Editor
                                        
                                    
                                    
                                    
                                        Timecoding
                                        
                                    
                            
                         
         
        