Average Ratings 76 Ratings
Average Ratings 4 Ratings
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Description
LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.
Description
Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshdesk
Yes
Freshservice
Yes
ServiceNow
Yes
Zendesk
Yes
Acronis Cyber Protect
No
Active Directory
No
Blotout
Yes
Campaign Monitor
Yes
ConnectWise Cybersecurity Management
Yes
HaloPSA
Yes
Integrations
Freshdesk
Yes
Freshservice
Yes
ServiceNow
Yes
Zendesk
Yes
Acronis Cyber Protect
Yes
Active Directory
Yes
Blotout
No
Campaign Monitor
No
ConnectWise Cybersecurity Management
No
HaloPSA
No
Pricing Details
$109 per month
Free Trial
Yes
Free Version
No
Pricing Details
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GoTo
Founded
2003
Country
United States
Website
www.logmein.com/products/rescue
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-support
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
No
Scheduling
No
Remote Desktop
Chat
Yes
Cross-Platform Access
No
File Transfer
Yes
Group View
Yes
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
Yes
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
Yes
Screen Sharing
Yes
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
Yes
Presenter Control Management
No
Remote Control
Yes
Screen Capture
No
Screen Mirroring
Yes
Screen Recording
Yes
Product Features
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
No
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
No
Real-time Alerts
Yes
Remediation Management
No
