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Description

LiveSession allows you to analyze users' behavior, improve UX and find bugs. You can also increase conversion rates through session replays and event-based product analysis. Visualization of the most popular sections of your website will allow you to increase the number and frequency of actions. Console logs can be used to identify and fix errors that cause irritation for users. This will also help you lower conversion rates. To better reflect the user's experience, send product-specific events using our Javascript API. To create a single source for truth, enrich user sessions. You can analyze the journeys of your customers to purchase by organizing their paths into funnels.

Description

Enhance your website and elevate the customer experience with UserReplay, a tool that identifies and addresses customer pain points swiftly. This customer experience platform utilizes machine learning to provide high-quality session replays, offering a wealth of insights about user interactions. It features adaptable, real-time data dashboards customized for the specific workflows of various teams. Through machine learning-driven segments, you can group your most critical sessions effectively. UserReplay's smart segments and dashboards are designed to automatically uncover issues that may be impacting your revenue. Equip every member of your digital teams with tailored, real-time alerts regarding revenue risks that can be sent to their preferred platforms. For instance, if there's a decline in mobile conversions, your Chief Revenue Officer and marketing teams will be notified. Similarly, alerts will be sent to your category manager and development teams when new broken links are detected, while your Head of Ecommerce and Customer Service teams will be informed if there is a dip in your personalized CX Score. This proactive approach ensures that potential issues are addressed promptly, helping to maintain a seamless customer experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Axis LMS Yes 
Boostopia No 
ClickSend No 
ComplianceBoard No 
Gmail No 
Intercom Yes 
Jira No 
LiveChat Yes 
Microsoft Teams No 
Olark Yes 
Segment Yes 
Shopify Yes 
Slack No 
Trello No 
WordPress Yes 
Zapier No 

Integrations

Google Analytics Yes 
Axis LMS No 
Boostopia Yes 
ClickSend Yes 
ComplianceBoard Yes 
Gmail Yes 
Intercom No 
Jira Yes 
LiveChat No 
Microsoft Teams Yes 
Olark No 
Segment No 
Shopify No 
Slack Yes 
Trello Yes 
WordPress No 
Zapier Yes 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LiveSession

Founded

2018

Country

Poland

Website

livesession.io

Vendor Details

Company Name

UserReplay

Founded

2009

Country

United States

Website

userreplay.com

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking No 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Alternatives

Alternatives