UserReplay Description

Optimize your website and customer service. UserReplay allows you to quickly identify where customers are having problems and help them resolve them. A customer experience platform that integrates machine learning and machine learning. You can replay sessions in high-quality and get a lot of information about each session. Flexible, real-time data dashboards that are tailored to each team's workflow. Segments powered by machine learning group together your most important sessions. UserReplay's intelligent dashboards and segments help you identify the issues that are affecting your revenue. Every member of your digital team can be empowered and notified with personalized, real-time revenue-at risk alerts via their preferred platform. Notify your CRO and marketing team if conversions drop on mobile devices. Alert your category manager and the development teams if you find new broken links. If your personal CX Score falls, alert your Head of Ecommerce and Customer Service teams.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
UserReplay
Year Founded:
2009
Headquarters:
United States
Website:
userreplay.com

Media

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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Customer Support
Online

UserReplay Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Session Replay Software

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation