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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Listen360 equips businesses with vital insights to enhance their decision-making processes and identify which elements of their customer experience require improvement and will yield the greatest impact. By providing real-time notifications about detractors and nightly summaries via email, Listen360 enables you to attentively engage with feedback, react promptly, and nurture customer loyalty that translates into personal endorsements from satisfied clients. Instead of evaluating loyalty based on a singular transaction, Listen360 tracks customer sentiment over an extended period, ensuring that you consistently provide an experience that fosters enduring loyalty and profitability. The Listen360 platform is designed for easy implementation and use across all locations and organizational levels, having successfully generated over 28 million customer insights for more than 40,000 businesses worldwide, ultimately driving growth and customer satisfaction. This comprehensive approach allows businesses to stay ahead of trends and continuously refine their strategies for optimal customer engagement.

Description

Engaging with your workforce and comprehending their experiences is crucial for the success of your organization. It is essential to connect with your employees at every stage of their journey in a genuine, personal, and compassionate manner while equipping your HR teams with timely, actionable insights to facilitate proactive and informed decision-making. Our platform leverages principles of behavioral science and organizational frameworks that have been validated through extensive research and our years of expertise, seamlessly integrating interactions, measurements, and actions to achieve meaningful results in real-time. We provide insights that highlight potential risks, identify opportunities, and offer recommendations promptly. By utilizing our advanced AI technology for HR, which incorporates proprietary algorithms, natural language processing for sentiment and intent analysis from open-ended feedback, and machine learning, you can streamline your processes and enhance your ability to make well-informed decisions for the benefit of your workforce and organization. This approach not only saves time but also empowers your teams to foster a more engaged and responsive workplace culture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Blotout
Meltano
Procare

Integrations

Blotout
Meltano
Procare

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Listen360

Country

United States

Website

www.listen360.com

Vendor Details

Company Name

Umwelt.ai

Country

India

Website

umwelt.ai/

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

NPS

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

Glint Reviews

Glint

Microsoft