Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In the event of an incident at any workplace, it is essential to promptly notify the relevant parties with details to ensure a proper response. Following the incident, an investigation is typically carried out to uncover the underlying cause and to formulate suitable corrective measures aimed at preventing future occurrences of similar events. Conducting regular workplace inspections plays a critical role in a comprehensive occupational health and safety program, as these inspections help pinpoint existing hazards that necessitate corrective actions. Lighthouse enhances the process of hazard and risk evaluation by simplifying data collection, making it easier to alert others about potential hazards and risks, and facilitating the assignment of control measures to mitigate or eliminate risks to employee safety. Moreover, the complete vehicle maintenance process encompasses various elements, and Lighthouse efficiently oversees all aspects of this process, allowing users to view a vehicle’s mileage from the last inspection, identify when the next maintenance is scheduled, and access all relevant maintenance history. This comprehensive management ensures that vehicles remain in optimal condition while minimizing the likelihood of maintenance-related incidents.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Lighthouse HSE Management Software
Founded
2001
Country
Canada
Website
www.lighthousehse.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
EHS Management
Audit Management
Yes
Corrective / Preventive Actions
Yes
Environmental Management
Yes
Environmental Risk Assessment
Yes
Forms Management
Yes
Incident Management
Yes
Industrial Safety Management
Yes
Injury Reporting
Yes
Inspection Management
Yes
MSDS
Yes
OSHA Recordkeeping
Yes
Occupational Health Management
Yes
Safety Risk Assessment
Yes
Training Management
Yes
Waste Management
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No