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Description
Lemur Live Chat Integration offers a comprehensive solution for customer communication by consolidating instant messaging and online chat into a single widget. Support agents can be reached directly through calls, eliminating the need for callbacks. With just a few simple clicks, you can integrate this tool with your website and CRM systems, making it adaptable to any website design. The chat settings can be customized to meet specific business needs and preferences, allowing for a tailored experience. Furthermore, customer data can be transferred seamlessly to CRM systems, enhancing efficiency. Lemur Live Chat encourages innovative approaches to client interaction, enabling communication through live chat or various messenger apps. By integrating Lemur Live Chat into your website and CRM quickly, support managers can receive direct calls and access comprehensive client data immediately after the first interaction. This integration includes popular platforms like Viber, Telegram, WhatsApp, Facebook, and VK, ensuring clients can connect with your support service through their preferred medium. As a result, support agents can handle requests effectively within a unified system while also maintaining organized client information storage. Overall, this integration streamlines support operations and enhances client satisfaction.
Description
Our comprehensive workflow guides your contacts from initial lead to sale and even through renewals, providing you with clear insights into actions taken by your team, complete with thorough auditing capabilities. You can meticulously manage what your agents can access, safeguarding your data by granting sensitive permissions only to those who truly require it, utilizing our preset roles or customizable permissions. Arrange meetings with agents for both in-home and office visits! Effortlessly oversee callbacks and appointments using our user-friendly Calendar feature. You can also create events, invite clients, and monitor attendance, among other functionalities! This system isn't limited to just call centers; through our "My Business" section, agents can take charge of their own portfolio, managing leads, policies, callbacks, and appointments. If you have confidence in your team, empower them with autonomy! TLDialer seamlessly integrates with our Hosted VICIDial service, allowing agents to operate from a single interface where data updates automatically. Our VICI Servers ensure that your system remains current and efficient at all times, enhancing productivity across the board. Additionally, the streamlined approach fosters improved communication and collaboration among team members.
API Access
Has API
API Access
Has API
Integrations
Discord
Facebook Messenger
Kommo
LINE
Planfix
Skype
Slack
Telegram
VK
Viber
Integrations
Discord
Facebook Messenger
Kommo
LINE
Planfix
Skype
Slack
Telegram
VK
Viber
Pricing Details
$9 per month
Free Trial
Free Version
Pricing Details
$75 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lemur
Founded
2018
Country
Poland
Website
lemur.io
Vendor Details
Company Name
Esotech
Founded
2013
Country
United States
Website
info.tldcrm.com
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
