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Description
LeaseHawk leverages advanced Artificial Intelligence (AI) technology tailored for the apartment sector to enhance prospect tracking, streamline marketing efforts, and expedite lease agreements. This innovative solution integrates artificial intelligence and natural language processing to benefit property management firms and owners alike. With LeaseHawk, you can connect your property's incoming calls to specific advertisements, websites, social media platforms, and traditional marketing initiatives. The platform provides valuable insights into which channels yield the highest number of prospects and leads through its AI capabilities. Additionally, it allows you to analyze caller patterns by accessing live call recordings and analytics, giving you the tools to understand what motivates leads to reach out to your properties. You can also assess the performance of your leasing agents, as LeaseHawk offers a more effective approach than traditional secret shopper services by evaluating agent performance on every initial call from prospective renters. This comprehensive analysis not only helps in identifying strengths and weaknesses but also enables property managers to implement targeted training and improvements for their teams.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Quality Management
IBM Apptio
Rent Dynamics
Rent Manager
Integrations
Calabrio Quality Management
IBM Apptio
Rent Dynamics
Rent Manager
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LeaseHawk
Founded
2012
Country
United States
Website
www.leasehawk.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Real Estate CRM
Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management