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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

LeaseHawk leverages advanced Artificial Intelligence (AI) technology tailored for the apartment sector to enhance prospect tracking, streamline marketing efforts, and expedite lease agreements. This innovative solution integrates artificial intelligence and natural language processing to benefit property management firms and owners alike. With LeaseHawk, you can connect your property's incoming calls to specific advertisements, websites, social media platforms, and traditional marketing initiatives. The platform provides valuable insights into which channels yield the highest number of prospects and leads through its AI capabilities. Additionally, it allows you to analyze caller patterns by accessing live call recordings and analytics, giving you the tools to understand what motivates leads to reach out to your properties. You can also assess the performance of your leasing agents, as LeaseHawk offers a more effective approach than traditional secret shopper services by evaluating agent performance on every initial call from prospective renters. This comprehensive analysis not only helps in identifying strengths and weaknesses but also enables property managers to implement targeted training and improvements for their teams.

Description

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Calabrio Quality Management
IBM Apptio
Rent Dynamics
Rent Manager

Integrations

Calabrio Quality Management
IBM Apptio
Rent Dynamics
Rent Manager

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LeaseHawk

Founded

2012

Country

United States

Website

www.leasehawk.com

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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