Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lansy AI enhances customer interactions by transforming them into valuable coaching insights. It records audio from various service environments such as counters, showrooms, and classrooms, accurately transcribing conversations in Arabic, English, and Russian—including instances of code-switching—and evaluates these exchanges based on predefined organizational criteria. Employees benefit from personalized feedback on their conversations, while managers have the ability to analyze trends by employee, shift, location, and specific service or sales metrics. The platform is designed to facilitate frontline training, assess service quality, and improve sales coaching for businesses operating across multiple locations in sectors like retail, hospitality, education, and healthcare. To ensure privacy, personal details are masked before any analysis occurs. Users can choose between hosting options on UAE-based servers or implementing on-premises solutions. Additionally, the platform includes an iPhone application for recording in-person discussions, while desktop applications are compatible with popular meeting platforms such as Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu, and Slack Huddles, making it versatile for diverse workplace settings. This comprehensive approach allows businesses to optimize their customer engagement strategies effectively.
Description
Harness the power of advanced AI to delve into call context, empowering your team to enhance their sales effectiveness. Our AI-driven solution for sales call analytics and coaching transcends mere KPI tracking; we dive deep into the entire conversation context, delivering immediate insights that can transform how you manage your sales force. Say goodbye to tedious oversight and the risk of overlooking potential sales opportunities. You can utilize our call evaluation templates or create custom questions to receive a tailored quality report. For instance, assess whether the salesperson engaged the client with open-ended inquiries about their needs and proposed subsequent actions at the conclusion of the call. Just upload a call to our platform for analysis, and you'll receive results in only a few minutes! Additionally, you will obtain a comprehensive report detailing the call, including feedback on the quality of the manager's conversation. Monitor real-time call quality scores and identify exemplary and subpar calls to inform training and coaching strategies for your sales team, ensuring continuous improvement and success. By integrating these insights, you can foster a culture of excellence within your organization.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Cisco Webex
Yes
Google Meet
Yes
Lark
Yes
Microsoft Teams
Yes
Slack
Yes
Zoom
Yes
Integrations
Cisco Webex
No
Google Meet
No
Lark
No
Microsoft Teams
No
Slack
No
Zoom
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$100
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Collabo Tech
Country
United Arab Emirates
Website
lansy.ai
Vendor Details
Company Name
SalesLens
Country
United Kingdom
Website
saleslens.io
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
Yes
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Sales Coaching
Assessments
No
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
No
Gamification
No
Goal Setting / Tracking
No
Learning Plans
No
Onboarding
No
Performance Metrics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
Yes
Real-time Guidance
No
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No