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Description
Customer Relationship Management, abbreviated as CRM, refers to the practice of fostering connections with customers through the strategic use of technology and resources, aiming primarily at enhancing sales and customer service operations. This involves the systematic gathering of data related to spending habits and customer preferences, which is then analyzed to inform the improvement of products or services. Ultimately, the objective of CRM is to cultivate a shift from mere consumers to loyal customers. Additionally, Laconic CRM provides a comprehensive array of functionalities typical of a robust CRM system, ensuring effective management of customer relationships. By leveraging such tools, businesses can better meet the evolving demands of their clientele.
Description
Netiquette's Customer Relationship Management System (CRM) is a cloud-based solution that seamlessly integrates sales force automation with customer service management functionalities. This software also serves as a help desk tool, featuring a comprehensive support ticketing system that allows support agents to efficiently monitor and resolve customer inquiries. With the personalized capabilities of Netiquette CRM, businesses can develop in-depth customer profiles and track order histories, enabling the identification of consumer behavior patterns and new sales opportunities. As a result, companies can gain valuable insights into customer preferences and respond to their needs more effectively through Netiquette CRM. Additionally, this software fosters improved client retention by offering tailored experiences and aims to enhance overall customer service while simultaneously lowering operational expenses. Ultimately, implementing Netiquette CRM can lead to a more organized and responsive approach to customer relationship management.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Laconic Technology
Country
Thailand
Website
www.laconic.co.th/en/crm-on-cloud/
Vendor Details
Company Name
Netiquette
Founded
2006
Country
Singapore
Website
www.netiquette.com.sg/netiquette-crm.html
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management