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Description

Utilize the LabiKnow Knowledge Base to address your customers' inquiries and concerns around the clock, providing exceptional self-service support. This platform features a user-friendly online editor that enables the creation of engaging content tailored for your audience. You can incorporate images, videos, tutorials, call-to-action buttons, and emphasize key segments, as well as include code samples. Your customers will have the flexibility to access answers to their queries or solutions to their problems on both desktop and mobile devices, or they can reach out to you through a ticketing system via email. The LabiKnow help center software also allows for easy design customization to align with your brand identity. By implementing this solution, you can significantly decrease the volume of incoming customer support requests by as much as 80%. Rather than spending time responding to repetitive questions or copying and pasting information, empower your customers to find the answers they need independently. There's no requirement for complex chatbot setups; simply enable users to search for information effortlessly by entering relevant keywords or phrases in the help widget. This streamlined process not only enhances user experience but also boosts overall efficiency for your support team.

Description

Malcolm! This is a collection of web-based tools that allow you to interact with your users. Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates. Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content. We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options. If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice. Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.