Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Unified management is now possible with the Kurmi MACD Enterprise software program. System administrators love the convenience of having one platform to manage all their communications systems. Kurmi Enterprise software MACD offers multi-vendor, cloud-based, and on-premise environments. This allows for flexibility in integration of new services and vendors. The software automates routine tasks for system administrators. This software can reduce support costs and frees your most valuable tech employees to concentrate on the things they are best at. This results in higher end user satisfaction and fewer errors. Automating the provisioning process is possible. You can save time and be confident that your systems are working at their best, with no minor errors. Kurmi allows you to connect enterprise communications systems with corporate IT apps such as HR, ITSM: Workday or ServiceNow, OTRS and many more.
Description
Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
Yes
BeyondTrust Cloud Privilege Broker
No
Cisco Unity Connection
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
Sassafras AllSight
No
Skype
Yes
TeamDynamix PPM
No
Integrations
Azure Marketplace
No
BeyondTrust Cloud Privilege Broker
Yes
Cisco Unity Connection
No
Microsoft 365
No
Microsoft Teams
No
Sassafras AllSight
Yes
Skype
No
TeamDynamix PPM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kurmi Software
Founded
2011
Country
France
Website
www.kurmi-software.com/en/enterprises/
Vendor Details
Company Name
TeamDynamix
Founded
2001
Country
United States
Website
www.teamdynamix.com/it-service-management-itsm/
Product Features
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
No
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes